Traveler Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Travel Nurse Across America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🏥 Healthcare

📦 Logistics

🎯 Recruiter

Healthcare • Logistics • Recruitment

Travel Nurse Across America is a travel healthcare staffing agency that places registered nurses and allied health professionals in short-term assignments across the United States. The company provides end-to-end support for travelers, including dedicated recruiters, housing assistance, licensure fee coverage, weekly pay, 401(k) with matching, paid sick leave, mental wellness and EAP resources, and continuing education. TNAA also offers a traveler app, referral bonuses, and clinical/quality leadership to help clinicians succeed on assignments while serving healthcare facilities nationwide.

📋 Description

• Serve as the primary point of contact for clinician payroll inquiries, providing guidance on pay, deductions, stipends, and pay statements • Troubleshoot and resolve payroll and billing discrepancies with payroll, accounting, and operations teams • Perform payroll and billing corrections while monitoring critical deadlines • Build and format submission-ready resumes and ensure candidate profiles meet client requirements • Audit candidate documentation for accuracy, completeness, and compliance • Manage inbound inquiries through chat, phone, and messaging platforms • De-escalate sensitive situations and provide professional, empathetic service • Respond to outreach campaigns and route qualified interest to recruiting teams • Maintain accurate documentation across systems and meet quality and compliance standards • Identify opportunities to improve workflows, communication, and the traveler experience • Collaborate with recruiters, recruitment leaders, payroll, accounting, operations, and customer support teams

🎯 Requirements

• Strong problem-solving and critical thinking skills • Exceptional communication and customer service abilities • Ability to manage sensitive conversations and de-escalate challenging situations • High attention to detail with a focus on data accuracy • Ability to prioritize and manage multiple responsibilities in a fast-paced environment • Comfort working across multiple systems and platforms • Proficiency in Microsoft Office Outlook, Word, Excel • Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency • Ability to build and maintain productive working relationships with cross-functional coworkers • Will accept any suitable combination of education, training, and experience • Preferred: Experience supporting payroll, billing, or financial inquiries • Preferred: Experience in staffing, healthcare staffing, recruiting operations, or customer support • Preferred: Experience with UKG, CRM systems, or customer communication platforms

🏖️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability • Short-Term Disability, Accident, Critical Illness • Legal Assistance, Identity Protection, Pet Coverage • Retirement Plan with Employer Match • Generous vacation plan • 8.5 paid holidays • Benefits start Day 1