Patient Account Specialist – Customer Support

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Upstream Rehabilitation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Private Equity Round on 2015-12

Healthcare • Consulting • Healthcare Insurance

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Committed to advancing health, Upstream focuses on clinical excellence through post-doctoral educational programs, structured mentorship, and tracking of patient outcomes. The company offers extensive career opportunities in corporate and clinical roles, fostering an inclusive work environment and investing in professional development. Upstream also supports community outreach through its Pillars with Purpose benevolent funds, encouraging associates to engage in volunteer service. With over 1,200 clinics across the United States, Upstream Rehabilitation provides exceptional care and innovative rehabilitation technologies to empower patients on their healing journeys.

📋 Description

• Answer inbound patient calls in a high-volume call center environment and assist with billing questions • Escalate unresolved issues to the Accounts Receivable team • Process payments and set up payment plans • Communicate effectively to resolve billing concerns • Build rapport by being courteous and friendly • Maintain professional and respectful relationships while representing the Business Office, clinic, and physician positively • Refer complex or difficult calls and situations to the team lead or manager • Perform other duties and projects as assigned

🎯 Requirements

• Must reside in the United States • Must be able to work 9:30 AM - 6:00 PM EST • High School diploma or equivalent experience • Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism • Exceptional communication skills, including oral, written and presentations abilities • Strong active listening, attention to detail, and capacity to multitask effectively • Proven ability to identify and resolve problems in a timely manner • Self-motivated with the ability to stay on task and participate in routine check-ins • Must have a quiet, distraction-free workspace that meets HIPAA compliant standards • Proficiency in Microsoft Office Suite or similar software applications • High-volume call center experience and/or medical billing experience (nice to have) • Healthcare industry experience (nice to have)

🏖️ Benefits

• Annual paid Charity Day to give back to a cause meaningful to you • 100% employer paid medical health insurance premium option available • Dental and Vision insurance • 401(k) with company match • Generous PTO and paid holidays • Supportive team and leadership invested in your success • Competitive compensation • Comprehensive benefits • Ongoing professional development • Leadership development programs • Ongoing education and professional growth opportunities