Service Delivery Manager

🔥 14 hours ago

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $135k - $145k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Manage client engagements throughout the service delivery lifecycle • Foster relationships with clients ranging from daily users to senior decision-makers and executive stakeholders • Ensure high-quality service delivery and operational performance according to established standards, policies, and procedures • Monitor, analyze, and report on service delivery metrics • Drive continuous improvement and client satisfaction • Coordinate and support resolution of client inquiries, service issues, and delivery-related projects • Understand client business objectives, operational priorities, and product requirements • Identify opportunities to improve service, increase product adoption, reduce client downtime, and enhance client experience • Partner with Sales, Product, and Support teams to demonstrate value and identify growth opportunities • Maintain understanding of industry trends, financial markets, and product enhancements • Capture and advocate for client feedback to drive operational improvements and influence product development • Act as a trusted advisor promoting long-term partnership, retention, and client success

🎯 Requirements

• Working knowledge of financial services, capital markets, or related financial technology sectors • Minimum of 2 years' experience in Service Delivery, Client Success, Account Management, Project Management, or a related client-facing role within financial services, fintech, or technology • Customer-first mindset with a passion for delivering exceptional client outcomes • Strong relationship management skills, including engagement with senior decision-makers • Self-motivated and proactive, with willingness to seek solutions and expand knowledge • Ability to work in a fast-paced, dynamic, and occasionally ambiguous environment • Strong analytical and problem-solving capabilities, including issue identification, risk management, and resolution • Excellent written, verbal, and presentation communication skills • Strong organizational skills to manage multiple workstreams, stakeholders, priorities, and deliverables simultaneously • Proficiency with Microsoft Office and common business productivity tools • Strong documentation, reporting, and service governance skills • PMP, PRINCE2, Agile, or equivalent project management certification is highly desirable • Candidates with significant practical experience leading client-facing projects, service delivery initiatives, or operational improvement programs within a financial services or technology environment will also be considered

🏖️ Benefits

• Medical coverage • Dental coverage • Life insurance • Paid holidays and vacations • 401K plan with company match