Service Delivery Manager

🔥 0 minutes ago

🔔 Pennsylvania, Texas, +3 more states – Remote

🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $130k - $140k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

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Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Manage client engagements throughout the service delivery lifecycle • Foster relationships with clients from daily users to senior decision-makers and executive stakeholders • Ensure high-quality service delivery and operational performance • Monitor, analyze, and report on service delivery metrics • Drive continuous improvement and client satisfaction • Coordinate resolution of client inquiries and service issues • Support delivery-related projects • Understand client business objectives, operational priorities, and product requirements • Identify opportunities to improve service, increase product adoption, reduce client downtime, and enhance client experience • Partner with Sales, Product, and Support teams to demonstrate value and identify growth opportunities • Monitor industry trends, financial markets, and product enhancements • Capture and advocate for client feedback • Act as a trusted advisor to promote long-term partnership, retention, and success

🎯 Requirements

• Working knowledge of financial services, capital markets, or related financial technology sectors • Minimum of 2 years' experience in Service Delivery, Client Success, Account Management, Project Management, or related client-facing role within financial services, fintech, or technology • Customer-first mindset focused on exceptional client outcomes • Strong relationship management skills with stakeholders at all levels, including senior decision-makers • Self-motivated and proactive, with willingness to seek solutions and expand knowledge • Comfortable working in a fast-paced, dynamic, and occasionally ambiguous environment • Strong analytical and problem-solving capabilities • Ability to identify issues, manage risks, and drive resolution • Excellent written, verbal, and presentation communication skills • Strong organizational skills managing multiple workstreams, stakeholders, priorities, and deliverables • Proficiency with Microsoft Office and common business productivity tools • Strong documentation, reporting, and service governance skills • PMP, PRINCE2, Agile, or equivalent project management certification highly desirable • Significant practical experience leading client-facing projects, service delivery initiatives, or operational improvement programs may be considered as an alternative to certification

🏖️ Benefits

• Medical coverage • Dental coverage • Life insurance • Paid holidays • Paid vacations • 401K plan with company match • Competitive benefit package • Competitive salary • Opportunities to relocate to different locations if personal circumstances change