Lead Casualty Claims Adjuster

🕒 September 21

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📋 Claims Specialist

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👻 Ghost score 19%

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Tokio Marine HCC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

✈️ Travel

Logistics • Consulting • Travel

Tokio Marine HCC is a global specialty insurance and reinsurance group that underwrites more than 100 classes of specialty insurance across 180+ countries. The company offers a wide range of commercial products—including accident & health, aviation, casualty, cyber & tech, energy, marine, travel, crop, and transactional risk—serving brokers, enterprises, and program partners. With strong financial ratings (AM Best A++ / Fitch AA- / S&P A+) and a multi-billion dollar premium base, Tokio Marine HCC combines underwriting expertise, program management, and claims services as part of the Tokio Marine Group.

📋 Description

• Handle complex claims proactively from First Notice of Loss (FNOL) through resolution while advising business partners • Analyze and draft coverage letters and communicate coverage positions to insureds, brokers, and agents • Assimilate transfer cases and maintain current diaries on all files • Work on and bring all files current • Apply best practices to all files • Maintain a 1-to-1 open-to-close ratio while reducing average indemnity and ALE • Investigate claims and direct and monitor outside vendors or experts when needed • Draft high-quality reports and set timely reserves or escalate cases exceeding authority • Provide technical advice to claims leadership and underwriting • Mentor and educate less experienced adjusters • Travel to conferences, mediations, and trials as necessary • Become proficient on all systems • Develop work plans, timelines, and goals; assign resources and meet deadlines • Communicate team or work-unit results and recommendations to management and clients • Improve business processes and assist with implementing new processes • Ensure thorough, cost-efficient, and productive work • Comply with corporate policies and procedures and report control breakdowns • Plan, conduct, supervise, train, and assign work; may assist with personnel reviews and evaluations

🎯 Requirements

• Bachelor's Degree in Business Administration, Accounting, Finance, a related field, or the equivalent education and/or experience • Doctor of Jurisprudence preferred but not necessary • Chartered Property Casualty Underwriter (CPCU) or Associate in Claims (AIC) designation preferred • Possess or attain State Adjusting License(s) • Minimum of six years of experience handling construction defect cases throughout the United States • Experience in Artisan claims and OL&T claims, which could include New York Labor Law claims • Deep knowledge of Construction defect claims • Highly proficient in coverage and experience handling coverage litigation on behalf of a carrier • High understanding of Risk Transfer and Recovery • Proficient in Litigation Management, with emphasis on legal budget creation and review • Sound analytical skills, decision-making, and problem-solving aptitude • Exceptional communication skills and ability to make connections externally and internally • Flexibility and willingness to learn • Proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word) • Regular travel up to 50% of time • Driver's License required

🏖️ Benefits

• Competitive salary and comprehensive medical, vision, and dental benefit package, with eligibility beginning on your date of hire • Strong learning culture with ongoing development opportunities • Basic life and disability insurance • 401(k) plan with 6% company match • 20 days of PTO • Two floating holidays • Approximately 11 paid holidays • Volunteer time off • Paid parental leave • Opportunity to do meaningful work and love what you do

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