Functional Analyst – O2C, ERP

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

tonies® USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

Education

tonies® USA is a company that offers a creative audio experience for children through its innovative Toniebox, a screen-free audio speaker that plays music and stories. By placing a Tonie character on top, kids can enjoy various narratives and songs from a diverse library, including literary classics and Disney films, enhancing their imagination and listening skills. The company emphasizes educational and entertaining products for kids while promoting screen-free engagement.

📋 Description

• Analyze and document end-to-end business workflows, especially order processing, inventory allocation, invoicing, and logistics interfaces within Order-to-Cash • Partner with Product Owners and regional stakeholders to capture, evaluate, and prioritize operational pain points and business requests • Translate business requirements into functional specifications and user stories for technical teams and implementation partners • Provide second-level functional support for MS Dynamics Business Central issues, batch failures, and workflow roadblocks • Investigate system glitches, data discrepancies, stuck orders, posting errors, and operational bottlenecks; coordinate fixes with technical engineers • Provide real-time operational assistance to power users across Operations, Logistics, and Finance during US business hours • Steward MS Dynamics Business Central, including configuration adjustments, light maintenance, and enhancements • Support data cleanup, process standardization, and business readiness for the SAP S/4HANA Public Cloud transformation • Design and execute functional test plans, UAT, and end-to-end validation • Develop SOPs, user guides, and training materials; conduct training sessions for US business teams • Support IT audit, GRC, and internal control requirements

🎯 Requirements

• 3–7+ years of experience as a Functional Analyst, Systems Analyst, or ERP Support Specialist within an Enterprise Applications function • Hands-on functional and support experience with MS Dynamics Business Central required • Experience with or exposure to SAP S/4HANA Public Cloud is a strong plus • Deep understanding of Order-to-Cash workflows, supply chain operations, and e-commerce/retail distribution dynamics • Strong proficiency in process mapping and modeling tools such as Visio, Lucidchart, Signavio, or BPMN • Ability to translate complex workflows into clear, standardized process documentation • Ability to diagnose application errors, trace data flow across integrated systems, and resolve functional ticket escalations under operational deadlines • Willingness to balance process projects with day-to-day user support and issue resolution • Pragmatic approach to resolving immediate operational issues and underlying root causes • Ability to explain complex system behaviors and fixes clearly to non-technical business users • Must reside on the US East Coast or in Boston, MA