SMB Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Own a portfolio of SMB accounts and serve as the dedicated advisor and primary point of contact • Retain, grow, and ensure the success of client accounts • Conduct insight-driven discovery conversations and assess account health • Build and execute proactive account plans with next steps, timing, and expansion targets • Expand accounts across specialized talent, HireGlobal global hiring and payroll, and AI-driven services offerings • Manage expansion opportunities from identification through qualification, proposal, negotiation, and close • Maintain accurate pipeline and forecast data in Salesforce (SFDC) • Monitor demand signals and platform data to identify needs before clients voice them • Use outreach and Salesloft cadences to educate clients on Toptal’s services • Own the client experience from kickoff onward and keep engagements on track • Resolve client concerns and escalate complex issues to Client Experience • Collaborate with Talent Operations, Delivery, HireGlobal, and services experts • Communicate with clients and teams via Zoom and Slack • Review calls, seek feedback, and share learnings with the team • Complete onboarding, sales training, mock calls, and role-play scenarios • Join client calls, prioritize portfolios, and draft account plans • Establish client working cadences and conduct account health check-ins • Build qualified expansion pipelines and maintain accurate forecasts • Meet or exceed revenue and expansion metrics • Expand engagements into new departments, projects, and offerings • Mentor new team members and share consultative account-management best practices

🎯 Requirements

• Bachelor’s degree is required • 3+ years of B2B account management or sales experience, with a demonstrated history of meeting or exceeding revenue-based quotas • 1+ years of experience in a software consulting or tech sales role, with proficiency navigating the software project lifecycle • Demonstrated experience growing and retaining existing client accounts, including proactively creating and closing expansion opportunities, reaching new decision makers, and connecting new business needs to additional solutions • Experience managing a portfolio of accounts in parallel and maintaining momentum while other teams complete necessary work • Ability to translate a client’s business objectives into recommendations and actionable project scopes • Experience maintaining accurate pipeline, forecast, and account data in a CRM • Outstanding written and verbal communication skills • Ability to work in a fast-paced, rapidly growing company while managing diverse clients and competing deadlines • Exceptional time management • Applicants must be authorized to work in the US at the time of hire • Resumes and communication must be submitted in English • Regularly and reliably attend scheduled virtual team meetings on camera • Work independently with minimal supervision • Use all required digital collaboration tools • Prioritize and self-manage workflows and deadlines

🏖️ Benefits

• Monthly commissions based on revenue generated from engagements sold • 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Flexible spending accounts • Dependent care accounts • Health savings accounts • Telehealth virtual doctors • Employee assistance program • Flexible paid time off