Service Delivery Manager – Central Region

🔥 7 minutes ago

🏈 Alabama, Louisiana, +1 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🎸 Mississippi – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toshiba Global Commerce Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🔧 Hardware

Retail • Hardware • Software

Toshiba Global Commerce Solutions is a leading provider of integrated in-store solutions for the retail industry. The company offers a range of products and services, including point-of-sale systems, self-service solutions, mobile and digital signage, as well as comprehensive software suites such as the ELERA platform. Toshiba's innovative technology is designed to enhance customer engagement, transform in-store experiences, and accelerate the digital transformation of retail operations. With a strong presence in the market, Toshiba Global Commerce Solutions aims to empower retailers by delivering meaningful, personalized shopping interactions, and driving operational efficiency.

📋 Description

• Ensure seamless delivery of maintenance and services to Toshiba clients • Manage a team averaging approximately 25 technicians • Identify customer issues and needs through relationships with end-users and stakeholders • Implement plans, programs, and processes to meet growth objectives and improve Maintenance Gross Profit • Manage labor and overtime, inventory and parts usage, fleet, vendors, travel, and other expenditures • Assist District teams in delivering customer satisfaction through break-fix service, installations, and health checks • Ensure contractual obligations are fulfilled timely • Monitor technician productivity, utilization, and scheduling • Assess manpower needs to support contractual obligations • Develop high-functioning teams and improve Maintenance operations • Identify developmental needs and provide coaching and development plans • Support efficient onboarding of new resources • Work effectively in a matrix environment and address conflicts respectfully and promptly

🎯 Requirements

• Bachelor’s Degree preferred with 5+ years of progressive experience and demonstrated success/knowledge • 3+ years leading and developing employees • Strong leadership and crisis management skills • Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers • Strong interpersonal and relationship building skills • Aptitude for positive, team-oriented and competitive environments • Skilled and innovative in driving new business opportunities • Ability to deliver service results to meet SLA objectives while maintaining a profit • Skilled in people management, organizational capabilities, and building successful teams • Able to develop and maintain a very flexible schedule for technicians allowing them to meet SLA, installations, and other customer service requirements • Ability to lead and drive customer meetings delivering service result reports • Ability to work in a very fluid and demanding working environment • Ability to empower people to make good business decisions and coach them when bad ones have been made • Ability to hold employees accountable for their results • Skilled and innovative in driving cost out of the business • Capabilities across the Microsoft suite of applications (Excel, PowerPoint, Word, etc.) • Strong Excel experience and ability to successfully manipulate data to make data-driven decisions • Must live within the servicing territory, including Alabama, Mississippi, and Louisiana • This job opening is not eligible for immigration/work visa sponsorship

🏖️ Benefits

• Group health coverage (medical, dental, & vision) • Employee Assistance Programs • Company provided life insurance • Employee discounts • Generous paid holiday schedule • Paid vacation • Sick/personal days

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