Value Partner

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 0%

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Totango

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

💰 $100M Series D on 2021-09

SaaS • Artificial Intelligence • Enterprise

Totango is a customer success software platform that provides AI-driven solutions to help enterprise businesses manage customer success and growth. The platform offers features such as churn prediction, customer data unification, and pre-built success programs to enhance customer engagement and outcomes. It supports integrations with various tools for a 360-degree view of customer data and employs artificial intelligence to improve productivity and surface customer insights. Totango is designed for scalability, catering to both fast-growing and large companies, ensuring enterprise-grade security and easy data integration. The platform aims to help businesses prevent customer churn, increase revenue growth, and enhance customer health, making it a comprehensive tool for managing customer relationships and driving business outcomes.

📋 Description

• Own the customer journey from value definition through transformation, activation, and renewal • Manage a portfolio of approximately 20–30 customers, from large strategic organizations to mid-market customers • Establish business objectives and success measures connected to platform workflows and capabilities • Build and maintain Value Level Agreements • Quantify and communicate ROI and business impact throughout the customer lifecycle • Build and communicate value stories connecting AI-powered technology to customer priorities and outcomes • Lead conversations around AI-powered, intelligent, automated, and prescriptive capabilities • Navigate amendments and renewal conversations to move customers onto new technology • Ensure customers activate purchased solutions and realize value quickly • Coordinate across Customer Success Engineering, Front-End Deployment Engineering, Product, Engineering, and customers • Identify risks and blockers, bring stakeholders together, and drive resolution • Own renewal strategy, forecasting, risk management, and commercial conversations • Connect demonstrated value to future customer needs and technology opportunities

🎯 Requirements

• 3–5+ years of experience in Customer Success, Account Management, Strategic Customer Management, or a similar customer-facing SaaS role • Documented success helping customers transition to a new platform, product, or technology • Strong understanding of outcome-based Customer Success and ability to connect technology to measurable business impact • Curiosity and business acumen to uncover the real problem underneath the initial customer request • Confidence communicating with executives, practitioners, and technical stakeholders • Strong project leadership skills and ability to keep multiple teams and workstreams moving simultaneously • Strong time and priority management • Ability to operate with significant autonomy and make decisions without perfect information • Comfortable managing multiple competing priorities • Comfortable with ambiguity, change, and imperfect processes

🏖️ Benefits

• Unlimited paid time off • Health and dental benefits • 401(k) program for U.S. employees • Half-day Fridays • Focus Fridays designed to reduce future work — no customer or internal meetings, giving you dedicated space to build, improve, automate, and think ahead • Mental Health Fridays throughout the year • MacBook provided • The opportunity to work at the forefront of AI and Customer Success — and directly influence what comes next