Customer Care Resolution Associate

Job not on LinkedIn

🔥 3 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TP ICAP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

🛍️ eCommerce

Finance • eCommerce

TP ICAP is the world’s largest inter-dealer broker and energy & commodities broker, as well as a leading provider of over-the-counter (OTC) pricing data. With a presence in 28 countries and a workforce of 5,200 employees, including 2,600 brokers, TP ICAP connects clients to global financial and commodities markets. The firm focuses on enhancing price discovery, liquidity, and data distribution through innovative solutions. They serve a clientele that includes top-tier investment banks and financial institutions, offering access to superior liquidity and data solutions across various asset classes including Rates, FX, Credit Equities, Energy, Renewables, and Digital Assets. TP ICAP is home to several premium brands such as Tullett Prebon, ICAP, Liquidnet, Parameta Solutions, and PVM.

📋 Description

• Provide high caliber support to our sales team of Design Consultants and Installers. • Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs. • Provide valuable insight to improving overall client experience through constant feedback. • Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries). • Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time. • Delight the client by exceeding expectations with their window covering needs

🎯 Requirements

• High school diploma or equivalent work experience • Experience in a Customer Service based role • Strong communication skills • Proficient in Microsoft Office technology • Experience in a call center environment is preferred • Ability to work full-time, five days a week with one of those days on Saturday (mandatory)

🏖️ Benefits

• medical • dental • vision • time off with pay • 401(k) plan with employer matching • short-term disability benefits at no cost • long-term disability benefits at no cost • company-paid life insurance • accidental death and dismemberment insurance • six weeks of paid parental leave • discounts on 3 Day Blinds products