Senior Customer Account Manager

🕒 August 28

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $114.9k - $152.6k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TraceLink

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 $93M Series D on 2018-08

Logistics • Consulting • Healthcare

TraceLink is a company specializing in supply chain orchestration and management for the life sciences industry. It addresses distinct challenges faced by life sciences companies, including managing supply chains with partners such as contract manufacturers, third-party logistics providers, wholesale distributors, healthcare providers, and retail pharmacies. TraceLink provides advanced solutions to improve regulatory compliance, streamline supply chain processes, and enhance operational efficiency through digital network platforms and smart orchestration intelligence. Its services aim to optimize pharmacy resources, ensure product availability, and accelerate supply chain digitalization while remaining compliant with global regulations.

📋 Description

• Protect, grow, and strengthen Track & Trace customer relationships across an assigned portfolio • Own the complete Track & Trace Agentic Business Process commercialization lifecycle, including account strategy, renewals, compliance expansion, pipeline development, forecasting, and introducing new products and processes • Execute field-based account strategies with regular travel to customer sites • Lead in-person Customer Operational Reviews, Executive Business Reviews, commercial planning sessions, and strategic account reviews • Build trusted relationships with executive, business, compliance, supply chain, quality, and IT stakeholders • Develop and maintain account plans using TraceLink’s WISE operating platform • Develop customer expertise in Track & Trace operating models, compliance processes, priorities, and digital transformation initiatives • Build renewal, expansion, compliance, and Track & Trace ABP pipelines; identify, qualify, and close expansion opportunities • Position Track & Trace Agentic Business Processes and compliance capabilities including MINT Serialized Shipment and POET Compliance Exceptions • Build business cases demonstrating operational, compliance, and financial value • Execute TraceLink’s commercial methodology and MEDDPICC qualification process • Maintain accurate forecasts, account plans, opportunity strategies, customer engagement plans, documentation, and pipeline hygiene in WISE and CRM • Participate in forecast, opportunity, account strategy, and business operating reviews • Identify and refer qualified Supply Chain ABP opportunities • Partner with the Supply Chain ABP sales organization to coordinate customer engagement while retaining Track & Trace ownership • Identify customer health and commercial risks, coordinate internal resources to resolve issues, and protect recurring revenue • Collaborate with Customer Success, Professional Services, Product Management, Marketing, Solution Consulting, and Support • Represent customer priorities internally and advocate for customer success • Deliver retention, expansion ARR, successful ABP introductions, CORs/EBRs, qualified referrals, forecast accuracy, pipeline hygiene, and commercial process compliance

🎯 Requirements

• 6–10+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts • Experience in an outside sales model, including travel up to 20% for face-to-face meetings, on-site EBRs, and executive rapport • Experience managing complex strategic customer relationships • Demonstrated success protecting and expanding recurring software revenue • Experience engaging executive business and IT stakeholders • Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills • Experience utilizing CRM systems and structured commercial sales methodologies • Proven record establishing collaborative internal cross-functional relationships • Excellent written, verbal, and executive communication skills • Preferred: life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience • Preferred: knowledge of pharmaceutical compliance, serialization, or supply chain operations • Preferred: experience using MEDDPICC or similar enterprise opportunity qualification methodologies • Preferred: experience working in cross-functional enterprise commercial organizations • Core competencies include outside sales and territory management, field presence and on-site executive engagement, executive relationship management, strategic account planning, commercial negotiation, customer business acumen, enterprise SaaS, consultative selling, business value selling, MEDDPICC, WISE Commercial Methodology, pipeline and forecast management, cross-functional leadership, and executive communication and presentation

🏖️ Benefits

• Competitive compensation • Benefits