Enterprise Customer Onboarding Manager

🔥 15 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🚀 Onboarding Specialist

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Traild

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Seed on 2019-02

SaaS • Fintech • B2B

Traild is a B2B SaaS company that provides accounts-payable automation and integrated payment solutions for businesses. Its platform automates invoice capture, coding, PO matching, approvals, vendor verification, e-invoicing, and statement reconciliation while embedding AI-driven fraud and error detection. Traild Pay enables secure, multi-currency payments and a vendor portal, and the product offers deep, plug-and-play integrations with leading ERPs (NetSuite, SAP Business One, Acumatica, Xero, MYOB, IFS, SYSPRO). The company emphasizes fraud-prevention-first design, real-time ERP visibility, and industry-specific handling for sectors like manufacturing, construction, healthcare, distribution, agriculture, and energy.

📋 Description

• Drive enterprise implementations ($100K+ ACV) from scoping through go-live and beyond • Own the end-to-end client journey from onboarding through successful adoption • Provide user training, technical support and troubleshooting • Partner with Solutions Engineering, Tech and Product on client-specific issues and product feedback • Build trusted relationships with enterprise stakeholders and decision-makers • Maintain CSAT above 90% across the portfolio • Own KPIs including go-live targets, adoption outcomes and client health metrics • Contribute to internal documentation and process improvement • Keep complex implementations on track in ambiguous customer environments

🎯 Requirements

• Strong project management skills, including scoping, timelines, risk management and independently driving outcomes • Solid technical aptitude across integrations and workflows • Ability to partner directly with Engineering and Product teams • Exceptional communication and interpersonal skills with senior and executive-level stakeholders • Comfortable operating in a startup or scale-up environment • Strong collaboration, adaptability, hands-on execution and growth mindset • 5–7 years of direct enterprise-level implementation experience in a B2B SaaS environment (nice to have) • Preference for AP, accounting or fintech software experience (nice to have) • Familiarity with ERP or payment platforms, particularly IFS, Acumatica, NetSuite, SAP B1 or SYSPRO (nice to have) • Transferable experience from project management, onboarding, consulting or delivery roles is considered

🏖️ Benefits

• Range of remote, hybrid and flexible working options • Global team with colleagues across APAC, North America and EMEA