Dealer Order Management Specialist

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $31.6k - $44.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Serve as the front-line contact for customers and internal sales partners on dealer order management inquiries • Identify models, find pricing and availability, match HVAC systems, and offer system solutions • Drive customer engagement and own resolution from initial order request through post-delivery • Collaborate and follow up with multiple teams to deliver customer needs • Respond to and resolve order management inquiries • Support model identification, pricing, availability, system match-ups, promotions, and system solutions • Process customer orders, including promise dates and order entry • Manage orders from placement to invoicing through phone, email, text, and chat • Run order reports, fix misses and holds, and close open orders and returns • Use operating-system functionality to support order fulfillment and customer activity • Refer to and create standard work to maximize efficiency • Participate in continuous improvement activities to improve order flow and customer experience • Attend team meetings, manager meetings, and trainings

🎯 Requirements

• Associate’s Degree required • Bachelor’s Degree preferred • 2–3 years of experience in customer service, inside sales, and/or outside sales, preferably in an industrial environment • Excellent verbal and written communication skills, including listening • Customer focus • Change-oriented approach • Problem-solving skills

🏖️ Benefits

• Health insurance for you and your family • Holistic wellness programs with generous incentives • Fertility coverage • Adoption/surrogacy assistance • 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution) • 15 vacation days • 9 paid holidays • 3 floating holidays • Sick leave • Volunteer leave options • Parental leave options • Educational and training opportunities through company programs • Tuition assistance • Student debt support • Flexibility to help balance life’s demands