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Key Accounts Contract Administrator

Job not on LinkedIn

🔥 1 minute ago

🌲 North Carolina – Remote

infoinfo

đź’µ $49.4k - $87.6k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

🖥️ Administration

Where this job comes from

Posted on Trane Technologies's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Trane Technologies

Trane Technologies

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

đź“‹ Description

• Act as a key contact for internal customers, providing information on the complete service cycle from sale to service delivery • Contact internal sales and service teams to complete requests • Coordinate requests between Key Accounts and local Trane sales offices, including franchisees • Maintain necessary paperwork to respond to customer inquiries in a timely manner • Keep internal process documents up to date and aligned with external changes • Streamline processes and documentation • Fulfill team metrics and provide account-level reporting • Support Salesforce CRM and organize internal experts to deliver a top-tier customer experience • Potentially support outside sales processes with opportunity deliverables, market intelligence, and current customer contact • Potentially support special projects involving complex agreements, external coordination, and service organization process/tool development

🎯 Requirements

• 3+ years relevant experience OR a degree in a related field • Exceptional customer service skills • Experience working in high-pressure situations • Ability to work outside of established processes • Ability to multi-task • Ability to stay focused and complete tasks within established guidelines • Understanding of the service cycle and supporting metrics

🏖️ Benefits

• Health insurance for employees and families • Holistic wellness programs with generous incentives • Fertility coverage • Adoption and surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave • Parental leave • 401(k) match • Educational and training opportunities through company programs • Tuition assistance • Student debt support

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