Field Service Engineer – III

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransMedics, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

TransMedics, Inc. is the world’s leader in portable ex-vivo perfusion and assessment of donor organs for transplantation. The company was founded to address the need for more and better organs for transplantation, and is focused on transforming the standard of care – increasing organ utilization, improving patient outcomes, and reducing transplant costs throughout the health care system. Their OCS Lung, OCS Heart, and OCS Liver devices are all CE marked and FDA approved.

📋 Description

• Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites • Independently manage field service activities within an assigned geographic region • Perform scheduled preventive maintenance and other required service activities in accordance with quality and regulatory standards • Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions • Respond to equipment issues and customer service needs while prioritizing multiple service activities • Provide remote and phone-based technical troubleshooting support • Serve as a technical resource for other Field Service Engineers through troubleshooting support, technical guidance, training, and mentoring • Complete service reports, documentation, and required records • Enter service activities and information into company databases and systems • Maintain service tools, test equipment, and other field-service equipment • Develop and maintain professional relationships with hospital customers and stakeholders • Drive customer satisfaction through responsive communication and service excellence • Collaborate with Quality, Engineering, Operations, and other cross-functional partners • Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements • Travel frequently within the assigned region, with occasional domestic and international travel • Work independently in hospital, clinical, customer, and company environments

🎯 Requirements

• Bachelor's degree with a minimum of 3 years of experience as a Field Service Engineer; OR Associate's/Technical degree with a minimum of 5 years of experience as a Field Service Engineer; OR high school diploma or equivalent with a minimum of 7 years of experience as a Field Service Engineer • Demonstrated experience servicing, repairing, maintaining, and troubleshooting complex electromechanical equipment • Demonstrated ability to assemble and disassemble highly complex electromechanical systems • Strong analytical, diagnostic, problem-solving, and troubleshooting skills • Demonstrated ability to work independently in a field-based environment with limited day-to-day supervision • Ability to independently prioritize multiple service activities, customer needs, preventive maintenance requirements, and urgent equipment issues • Strong verbal and written communication skills • Strong interpersonal and customer-service skills • Must possess a valid driver's license and valid passport • Must be able and willing to meet the travel and physical requirements of the position • Must be able and willing to travel up to 80% of the time • Must be available to support business needs outside normal working hours, including occasional nights and weekends • Must be able to lift and transport equipment weighing up to 50 pounds • Ability to speak a foreign language is a plus • Remote, field-based position supporting an assigned geographic service region in the USA

🏖️ Benefits

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA • Dental • Vision • Healthcare Flexible Spending Account • Dependent Care Flexible Spending Account • Short Term Disability • Long Term Disability • 401K Plan • Pet insurance • Employee Stock Purchase Plan