Senior Player Support Agent – English

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransPerfect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

TransPerfect is a global language and technology company that provides translation, localization, interpretation, and content services combined with software and AI-powered tools such as the GlobalLink translation management platform. It offers multilingual marketing, legal and life‑sciences regulatory support, contact center/BPO services, multimedia localization, and solutions for website, software and app globalization. TransPerfect serves large enterprise and Fortune 500 clients across dozens of industries and supports content in 200+ languages.

📋 Description

• Respond to player queries through approved ticketing, chat, email, and social support channels • Triage player issues, investigate reported problems, and follow documented steps • Provide clear, friendly, and accurate responses in line with project guidelines • Become familiar with supported games to better understand player issues • Carry out account actions only where permitted by written policy and access permissions • Document player issues, trends, bugs, and escalations in the appropriate workspace • Escalate complex, sensitive, or high-impact issues to internal or client-side teams • Meet agreed service level, productivity, quality, and player experience targets • Assist with reporting by tracking information through approved platforms and spreadsheets • Support managers and teammates with role-appropriate tasks when needed • Maintain confidentiality, data privacy, and information security standards

🎯 Requirements

• Excellent written and verbal communication skills in English • A genuine interest in video games across different platforms, genres, or communities • Strong attention to detail and ability to follow documented processes accurately • Player-focused mindset and professional approach to support • Ability to investigate issues, identify the correct next step, and escalate when needed • Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems • Ability to work flexibly and collaboratively within a global team • Quick to adapt to new games, updates, tools, policies, and workflows • Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required • Experience with customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools would be an advantage • Experience with Microsoft Office, Google Workspace, or similar productivity tools would be an advantage • Experience with gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces would be an advantage • Experience with live-service games, mobile games, MMOs, online games, or multiplayer communities would be an advantage • Experience working against quality, SLA, productivity, or CSAT targets would be an advantage • Additional languages would be an advantage • Comfortable working flexible shifts, including weekends and public holidays

🏖️ Benefits

• A role in the video games industry, supporting real players and live game communities • Training on the games, tools, and workflows you will use • The chance to develop skills in player support, escalation handling, reporting, and quality • Experience working with international teams and global gaming projects • A fast-paced, multicultural team environment • Opportunities to grow your knowledge of player experience and gaming support operations