Customer Service

Job not on LinkedIn

🔥 11 hours ago

🇺🇸 United States – Remote

💵 $32k - $58k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Travel by Tilly

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

Travel by Tilly is a family-owned, home-based travel agency founded in February 2020 by Crista and Ben that specializes in planning and booking vacation packages, cruises, family trips, Disney getaways, all-inclusive Sandals/Beaches resorts, and Hawaiian escapes. They offer personalized, stress-free travel planning with direct partnerships to secure deals, handle accommodations and excursions, and guarantee customer satisfaction. The agency emphasizes family travel experience and bespoke service for a range of leisure travelers.

📋 Description

• Create personalized cruise and tour itineraries including accommodations, excursions, transportation, and dining options • Conduct virtual meetings or calls to understand clients' travel interests, expectations, and budgets • Coordinate with cruise lines, tour operators, and travel vendors to secure quality options and pricing • Manage booking and confirmation processes accurately • Provide customer support before, during, and after travel, including changes or special requests • Research destination news, seasonal offers, and industry trends • Follow up with clients after travel to gather feedback and encourage future planning

🎯 Requirements

• Must be 18 years of age or older • Prior experience in travel planning, hospitality, or customer service is helpful but not required • Strong attention to detail and excellent organizational skills • Confident communicator with problem-solving abilities • Comfortable working remotely and managing tasks independently • Passionate about travel and creating memorable experiences for others

🏖️ Benefits

• Flexible, remote work schedule • Access to professional training, industry tools, and travel resources • Opportunities for personal travel discounts • Supportive, collaborative, and growth-focused team environment