Outside Property Claims Representative

🕒 August 27

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $53.8k - $88.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Travelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Travelers is a leading insurance company that focuses on providing secure and comprehensive coverage for both individuals and businesses. Their offerings span a wide range of areas including specialty and risk control, technology and analytics, underwriting, and sales. With a strong emphasis on community involvement, diversity, and sustainability, Travelers aims to provide excellent customer service while fostering a culture of continuous learning and professional growth. The company is committed to innovation and helping prepare for the future by planning for the unknown, making it an intellectually stimulating environment. Travelers operates internationally, with a presence in the US, Canada, and Europe, and offers career opportunities ranging from experienced professionals to emerging talents.

📋 Description

• Participate in structured training covering insurance policies, claim processes, systems, and procedures • Review, investigate, and document first-party property claims under close supervision • Gather information from policyholders, claimants, witnesses, and third-party providers • Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws • Determine and apply coverage for building damages according to policy terms • Establish accurate scopes of damage for building and contents losses • Prepare written estimates and/or computer-assisted estimates • Provide timely and professional communication to customers, claimants, and internal stakeholders • Maintain accurate claim activity records in claim management systems • Continuously learn, particularly in AI and digital transformation • Adapt to new technologies, system upgrades, and digital tool rollouts • Participate in the Catastrophe Response Program, including possible deployment to assist customers in other states • Access and inspect dwellings and structures, including climbing ladders, walking on roofs, and entering tight spaces • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED and one year of customer service experience • Bachelor’s Degree listed under ideal candidate qualifications • Previous internship or work experience in customer service or insurance • Willingness to obtain an active adjuster license where required by state law • Valid driver's license • Proficient in Microsoft Office (Word, Excel, Outlook) • Willingness to learn claims management and estimating software • Strong verbal and written communication skills • Ability to exercise sound judgement and make effective decisions within established authority • Exceptional customer service skills • Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively • Basic conflict resolution skills • Ability to access and inspect all areas of a dwelling or structure • Ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces • Generally, required insurance license(s) must be obtained within three months of starting the role • Ability to maintain required continuing education • Ability to participate in the Catastrophe Response Program and deploy to other states • Insurance license(s) and/or UAS Remote Pilot Certification may be required depending on federal, state, and Travelers requirements

🏖️ Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment • 401(k) matching dollar-for-dollar up to the first 5% of eligible pay • Paying it Forward Savings Program with annual 401(k) contributions for student loan payments • Pension Plan 100% funded by Travelers • Minimum of 20 days Paid Time Off annually • Nine paid company Holidays • Wellness program with tools, discounts, resources, and caregiving support • Mental health program with free professional counseling, health coaching, and other resources • Matching Gift and Volunteer Rewards program • Remote work from primary residence, mobile work, or nearest Travelers office • Comprehensive training program including virtual, classroom, and on-the-job training