Property Claim Representative

🔥 0 minutes ago

⚔️ Virginia – Remote

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💵 $67k - $110.6k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Travelers

Travelers

10,000+ employees

Founded 1853

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Travelers is a leading insurance company that focuses on providing secure and comprehensive coverage for both individuals and businesses. Their offerings span a wide range of areas including specialty and risk control, technology and analytics, underwriting, and sales. With a strong emphasis on community involvement, diversity, and sustainability, Travelers aims to provide excellent customer service while fostering a culture of continuous learning and professional growth. The company is committed to innovation and helping prepare for the future by planning for the unknown, making it an intellectually stimulating environment. Travelers operates internationally, with a presence in the US, Canada, and Europe, and offers career opportunities ranging from experienced professionals to emerging talents.

📋 Description

• Manage, inspect, evaluate, negotiate, and settle first-party property claims • Perform in-person inspections at customers' residences and properties to assess damages • Review, investigate, and document first-party property claims under limited supervision • Handle personal insurance claims with limited supervision and higher authority • Begin handling business insurance claims with direct supervision • Gather information from policyholders, claimants, and third-party vendors • Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws • Determine and apply coverage for property damages according to policy terms • Establish accurate scopes of building and contents damages • Prepare written estimates and/or computer-assisted estimates with management guidance • Communicate with customers, representatives, vendors, and internal stakeholders • Negotiate with contractors and insureds' representatives with guidance • Maintain accurate claim activity records in claim management systems • Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts • Assess and inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas • Travel extensively, including overnight stays, to support customers across multiple locations • Perform other assigned duties

🎯 Requirements

• Bachelor's Degree • Two years of property claim experience • Active adjuster license, where applicable • Proficiency in claims management and estimating software • Advanced skills in Microsoft Office and enterprise technology systems and platforms • Strong verbal and written communication skills • Ability to exercise sound judgment and make effective decisions • Exceptional customer service skills • Strong attention to detail and organizational skills • Ability to manage multiple tasks and prioritize effectively • Demonstrated conflict resolution skills • Ability to manage stress and maintain composure and professionalism under pressure • Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements • Ability to quickly learn from experience and apply it to new situations • High School Diploma or GED required • One year of property or comparable claim-related experience or successful completion of the required Travelers Claim Representative training program • Valid driver's license • Ability to reside in or relocate at own expense to the assigned territory • Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds • Ability to acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting the job

🏖️ Benefits

• Health insurance for employees and eligible family members from the first day of employment • 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum • Paying it Forward Savings Program with annual 401(k) contributions for student loan payments • Pension Plan 100% funded by Travelers • Minimum of 20 days paid time off annually • Nine paid company holidays • Wellness program with tools, discounts, resources, health coaching, and caregiving support • Free professional counseling through the mental health program • Matching Gift and Volunteer Rewards program • Remote work from primary residence, mobile work, or nearest Travelers office • Performance-based cash incentive awards

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