Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Tray.ai

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $40M Series C on 2022-10

Artificial Intelligence • SaaS • Enterprise

Tray. ai is the enterprise orchestration platform for data and AI. It provides a unified SaaS platform to build AI agents, govern Model Context Protocol (MCP) tool calls, integrate 700+ applications, and automate business processes with low-code/no-code tooling and developer options. Key capabilities include the Merlin Agent Builder (no-code agent creation), an Agent Gateway for secure MCP governance, intelligent iPaaS for data integration and automation, and built-in AI governance, auditability, and compliance (SOC 2 Type II, HIPAA, GDPR). Tray. ai targets enterprise customers looking to consolidate legacy iPaaS tooling, accelerate data delivery to AI models, and safely operationalize agentic AI across systems.

📋 Description

• Work a queue of technical tickets in Zendesk across various severities and respond within SLA • Join live Zoom calls to investigate customer issues • Analyze logs, API requests, and HAR files to identify errors and root causes • Guide customers to fixes or workarounds • Triage bug and task tickets raised by internal teams • Reproduce and validate reported issues and propose workarounds • Route issues to the appropriate engineering teams with supporting evidence • Respond to internal questions and issues in Slack • Participate in incident response and update the status page • Progress to Incident Commander after ramp-up • Support scheduled platform maintenance with engineering • Join the weekend on-call rotation • Stay current on Tray.ai’s orchestration and AI platform, including AI agents, MCP, and Helix • Write knowledge base articles for common issues • Share customer needs and product feedback with Product and Engineering • Contribute to team projects and process improvements

🎯 Requirements

• 2+ years of experience in a customer-facing technical role such as technical support, support engineering, or implementation • Degree in Computer Science or Engineering, or equivalent practical experience • Working knowledge of APIs including HTTP, REST, and GraphQL • Knowledge of JSON and authentication concepts including OAuth and SAML • Comfortable debugging API calls and network traffic • Familiarity with cloud platforms such as AWS, Azure, or GCP • Familiarity with databases and data integration concepts • Ability to use AI tools and understand agents, LLMs, and MCP in practice • Ability to work under pressure and juggle multiple issues of varying severity • Experience with iPaaS, integration, or automation platforms is a strong plus • Background in software development or cloud certifications is a plus • Must be based on the US West Coast • Working hours aligned to US Pacific time • Willingness to join the weekend on-call rotation

🏖️ Benefits

• Stock options • Endless opportunities to learn and grow • Remote-first work arrangement • Team support and collaborative culture • Reasonable accommodation for people with disabilities during the application or interview process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume