Lab Dispatcher

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 46 days.

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Dispatch all service orders to field service personnel within 15 minutes of order entry • Operate general computer systems and Nextel/Motorola/Blackberry tools and programming • Control and oversee case dispatch, completion, pickup, and processing according to policies and procedures • Review, organize, and distribute cases using coverage-area knowledge and available on-duty phlebotomists • Track and follow up on all dispatched assignments throughout each shift • Ensure completion of work assignments and provide assistance where needed • Prepare daily work assignments for multiple phlebotomists • Communicate throughout the shift, including tracking and rerouting cases when necessary • Coordinate with Area/Regional Phlebotomy Management, Logging, Stat Tracking, Customer Service, Call Center, Redraw, and Courier teams • Accommodate facility requests, prioritize urgent laboratory orders, expedite cases, and conduct follow-up • Document issues in writing and conduct mild investigations or troubleshooting when needed • Notify the Dispatch Manager about difficult-to-control issues immediately • Pursue self-improvement and adapt to proposed changes • Provide coverage during office attendance issues and support daily teamwork • Assist with high-volume calls from facilities, phlebotomists, in-house staff, and field employees

🎯 Requirements

• High School Graduate or GED • Proficient to expert use of Microsoft Office software • Ability to communicate clearly, including listening, confirming messages, and relaying necessary information • Ability to focus on tasks in a busy call center environment • Must reside within 50 miles of 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006 • Must have a private workspace free from external sounds and distractions • Must meet safety checklist requirements • Must have high-speed internet supporting VoIP communications • DSL and satellite connections are not recommended • Must successfully pass TridentCare's Network Performance Test • Must have access to a PC that can run the test; Chromebook is not acceptable • Dispatch and routing knowledge at novice level • Customer service knowledge • Intermediate computer skills

🏖️ Benefits

• Remote work arrangement • Work-from-home setup • Monday–Friday schedule • Fiber or cable internet recommended for VoIP communications

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