Senior Dispatcher/Router

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Communicate with WM Drivers to assist with problem resolution while on route • Handle incoming service orders, direct drivers, and resolve service issues • Interact with customers, WM customer service, sales, and operational staff • Use WM proprietary software to enter ticket information and track activity • Work with routing specialists, route managers, and service department to optimize complex routes • Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors • Field customer calls and customer service or sales emails • Manage pickup or container delivery requests and ensure same-day service • Initiate outbound customer calls while drivers are on-site to resolve pickup and other issues • Troubleshoot and resolve delivery and pickup problems • Record and document driver information and distribute it to appropriate departments • Communicate with maintenance shop personnel and serve as emergency contact for down wires and other issues • Coordinate projects and other tasks for the manager • Delegate work in the manager's absence • Serve as escalation point for other Dispatchers • Train new Dispatchers • Cover Commercial, Residential, and Roll-Off lines of business and multiple sites as needed

🎯 Requirements

• High School Diploma or G.E.D (accredited) • 2 years minimum of previous dispatching experience • Additional or specialized training in transportation, logistics, or similar area of study preferred • Customer service experience in a call-center environment preferred • Must live in the Florida market area • Shifts vary, with potential overtime and Saturday hours depending on site needs • Some initial travel, up to 15%, may be required

🏖️ Benefits

• Your Tomorrow Education Assistance Program • Paid on-the-job training • Established career progression • Medical, dental, and vision insurance • 401(k) with company match • Discounted stock options • Dependent day care • Life insurance • Short-term disability • Stock purchase plan • Paid vacation • Paid holidays • Paid personal days

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