Care Management Specialist II

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $42.7k - $54.2k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Trillium Health Resources

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with serious behavioral health, intellectual/developmental disabilities, and traumatic brain injury in North Carolina. The organization is committed to investing in the health and well-being of the communities it serves, providing services such as preventive health screenings, crisis intervention, and tailored care management. Trillium focuses on enhancing access to mental health and substance use services for its members and ensuring support for vulnerable populations.

📋 Description

• Provide key support to Care Managers in delivering appropriate services to meet members’ needs • Assist Care Managers with their duties and deliver most Tailored Care Management member-required contacts • Meet with members virtually or in person • Record member health updates • Suggest changes to the Care Manager regarding current care plan efficacy • Assist members in finding additional medical or community-based resources • Perform supportive outreach, follow-up, and engagement with members • Facilitate programs and activities promoting holistic health and improving members’ health literacy and education • Teach self-management skills, share self-help recovery resources, and distribute educational materials on chronic conditions • Arrange and schedule member services, appointments, wellness reminders, and non-emergency medical transportation • Collaborate with the Care Manager and other care team personnel regarding members’ care, health updates, and changes • Participate in relevant educational case conferences • Ensure proper storage and transmission of sensitive health records • Work and remain available at the remote location from 8:30 a.m. to 5:00 p.m. • Travel within the community to meet members and attend meetings as needed

🎯 Requirements

• High school diploma or GED and one (1) year of lived experience with an intellectual/developmental disability (I/DD) or a traumatic brain injury (TBI), with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; OR • High school diploma or GED and one (1) year of lived experience with a behavioral health condition and certification as a Peer Support Specialist; OR • High school diploma or GED and one (1) year of direct experience as a parent or guardian providing care for an individual with an I/DD, TBI, or behavioral health condition and navigating the Medicaid delivery system on behalf of that individual • High school diploma or GED and one (1) year of paid experience performing the duties described in the Essential Duties, including at least one (1) year of paid experience working directly with the Tailored Care Management eligible population • Valid driver’s license • Certified Peer Support Specialist if used for qualifying as noted above • Must reside within Trillium’s North Central Region: Beaufort, Dare, Edgecombe, Green, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, and Wilson counties • Must be able to travel within the catchment as required • Must be legally authorized to work in the United States without requiring sponsorship now or in the future • Preferred: Two (2) years of paid experience performing the duties described in the Essential Duties section • All candidates must pass a drug test as a condition of employment

🏖️ Benefits

• A collaborative, mission-driven work environment • Competitive benefits • Work-from-home options available for most positions • Flexible work schedules with management approval for some roles • Health insurance with no premium for employee coverage • Flexible Spending Accounts • 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year • NC Local Government Retirement Pension (defined-benefit plan) • 401k with 5% employer match and immediate vesting • Public Service Loan Forgiveness (PSLF) qualifying employer • Quarterly stipend for remote work supplies • Professional growth opportunities • Diverse inclusive culture

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