Billing and Follow-up Representative II – Hospital Medical Billing Follow-up, All Payors

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Medical Billing and Coding

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

🏨 Hospitality

🔥 Funding within the last year

💰 $20k Grant - Trinity Health on 2025-10

Healthcare • Non-profit • Hospitality

Trinity Health is one of the largest not-for-profit, faith-based healthcare systems in the United States. With approximately 127,000 colleagues and over 38,300 physicians and clinicians, it provides a wide range of medical services and care to diverse communities across 26 states. The organization emphasizes its mission-driven, faith-based values, community impact, employee benefits, and career opportunities including travel nursing through its FirstChoice program. Headquarters are listed in Livonia, Michigan. Trinity Health focuses on patient care, community health, and supporting a large workforce of clinical and non-clinical staff.

📋 Description

• Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location • Support the revenue cycle process for the assigned PBS location • Document claims billed, paid, settled, and follow-up activities in appropriate systems • Identify and escalate issues affecting accurate billing and follow-up • Contact payers directly regarding payment due on accounts and review/respond to mail correspondence • Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information • Investigate overpayments, underpayments, credit balances, and payment delays • Route tasks to appropriate workflows to maximize reimbursement and ensure timely, accurate claim payment or settlement • Research claim rejections, make corrections, take corrective actions, and refer claims for resolution • Follow up with patients and third-party payers regarding delayed payments and provide additional data as required • Prepare special reports as directed by the Supervisor Billing and Follow-Up • Train and educate Billing and Follow-up Representative I colleagues on an ongoing basis and when systems, processes, or payers change • Provide problem resolution for billing and follow-up issues • Maintain knowledge of applicable laws, regulations, Trinity Health compliance programs, code of conduct, policies, and procedures • Perform other duties assigned by the supervisor • Report directly to a Supervisor Billing & Follow-Up

🎯 Requirements

• High school diploma or Associate's degree in Accounting, Business Administration, or related field • Minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems • Experience working within a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting • Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or equivalent combination of education and experience • Experience in a complex, multi-site environment preferred • Experience with critical access and/or rural health highly desirable • Experience with denials billing, payment variance, and payor escalation highly desirable • Experience with the Epic medical billing system needed • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Excellent verbal and written communication and organizational abilities • Strong interpersonal skills • Accuracy, attention to detail, and time management skills • Ability to work independently • Ability to perform billing and follow-up activities promptly and accurately • Comfort operating in a collaborative, shared leadership environment • Personal presence characterized by honesty, integrity, and caring • Ability to comply with Trinity Health policies and procedures • Ability to operate a keyboard and communicate extensively by telephone and in person • Ability to organize work priorities, adapt to frequent changes, and manage multiple tasks in a potentially stressful environment

🏖️ Benefits

• Equal Opportunity Employer commitment • Day shift • Remote work position