Billing & Follow-Up Representative, Hospital Medical Billing Follow-up – Commercial Payors

🔥 14 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🏥 Medical Billing and Coding

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

🏨 Hospitality

🔥 Funding within the last year

💰 $20k Grant - Trinity Health on 2025-10

Healthcare • Non-profit • Hospitality

Trinity Health is one of the largest not-for-profit, faith-based healthcare systems in the United States. With approximately 127,000 colleagues and over 38,300 physicians and clinicians, it provides a wide range of medical services and care to diverse communities across 26 states. The organization emphasizes its mission-driven, faith-based values, community impact, employee benefits, and career opportunities including travel nursing through its FirstChoice program. Headquarters are listed in Livonia, Michigan. Trinity Health focuses on patient care, community health, and supporting a large workforce of clinical and non-clinical staff.

📋 Description

• Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location • Support the revenue cycle process as part of the billing and follow-up team • Document claims billed, paid, settled, and follow-up in appropriate systems • Identify and escalate issues affecting accurate billing and follow-up activities • Contact payers directly regarding payment due on accounts • Review and respond to mail correspondence in a timely and accurate manner • Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information • Investigate overpayments, underpayments, credit balances, and payment delays • Route tasks to correct workflows to maximize reimbursement and ensure claims are paid or settled timely and accurately • Research claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues • Follow up on delayed payments by contacting patients and third-party payers, determining causes for delay, and supplying additional data as required • Prepare special reports as directed by the Supervisor Billing and Follow-Up • Perform other duties as assigned by the supervisor • Maintain working knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, policies, and procedures

🎯 Requirements

• High School diploma and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards, or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities, or an equivalent combination of education and experience • Experience in a complex, multi-site environment preferred • Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Excellent verbal and written communication and organizational abilities • Strong interpersonal skills in dealing with internal and external customers • Accuracy, attention to detail and time management skills • Ability to work independently • Ability to perform billing and follow-up activities in a prompt and accurate manner • Comfortable operating in a collaborative, shared leadership environment • Ability to comply with Trinity Health policies and procedures • Ability to set and organize work priorities and adapt as they change frequently • Ability to work concurrently on a variety of tasks/projects in a potentially stressful environment • Manual dexterity to operate a keyboard and hearing for extensive telephone and in-person communication