Credit Resolution Representative II

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

🏨 Hospitality

🔥 Funding within the last year

💰 $20k Grant - Trinity Health on 2025-10

Healthcare • Non-profit • Hospitality

Trinity Health is one of the largest not-for-profit, faith-based healthcare systems in the United States. With approximately 127,000 colleagues and over 38,300 physicians and clinicians, it provides a wide range of medical services and care to diverse communities across 26 states. The organization emphasizes its mission-driven, faith-based values, community impact, employee benefits, and career opportunities including travel nursing through its FirstChoice program. Headquarters are listed in Livonia, Michigan. Trinity Health focuses on patient care, community health, and supporting a large workforce of clinical and non-clinical staff.

📋 Description

• Process credit account balances from patients and insurance companies within Hospital and/or Medical Group revenue operations • Reduce accounts receivable credit balances • Communicate with insurance companies and coordinate with customer service regarding patient overpayments • Determine root causes of credit balances and take appropriate steps to fully adjudicate accounts • Post insurance payments and rejections and rebill claims as needed • Review, monitor, and follow up on insurance, patient, and Medicare credit accounts receivable • Document corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems • Track payment activity and findings for the Supervisor • Perform account adjustments or write-offs according to policy • Research credit balances caused by payment posting and prepare documentation • Provide feedback to the Cash Posting team • Serve as backup to Payment Posting Representatives • Prepare refund checks to patients and insurers and enter data into the appropriate system • Promote accurate cash posting and reconciliation • Post incoming payments in a timely and effective manner • Submit, track, trend, and report cash-posting-related processes to key stakeholders • Report directly to the Supervisor Payment Posting • Maintain knowledge of applicable laws, regulations, Trinity Health compliance requirements, Code of Conduct, policies, and procedures

🎯 Requirements

• High school diploma or Associate's degree in Accounting, Business Administration, or related field, with up to three (3) or more years of relevant knowledge and experience, or an equivalent combination of education and experience • Relevant knowledge of revenue cycle functions and systems • Experience within a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting • Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities • CPA certification preferred • Experience in a complex, multi-site environment preferred • Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Excellent written and verbal communication skills and organizational abilities • Strong interpersonal skills with internal and external customers • Strong accuracy, attention to detail, and time management skills • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Comfortable operating in a collaborative, shared leadership environment • Ability to demonstrate honesty, integrity, caring, and commitment to Trinity Health’s mission, vision, goals, and values • Ability to operate a keyboard and communicate extensively by telephone and in person • Ability to concentrate, meet deadlines, work on several projects simultaneously, adapt to interruptions, organize work priorities, manage diverse tasks, and comply with Trinity Health policies and procedures

🏖️ Benefits

• Remote work position • Equal Opportunity Employer • Work environment is well lit, temperature controlled and free from hazards