Triple Whale 🐳
51 - 200 employees
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.
Customer Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $50k - $65k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Triple Whale 🐳
51 - 200 employees
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.
📋 Description
• Respond to customers across live chat and email support • Understand the customer's outcome • Be deeply fluent in Triple Whale, the ecommerce stack • Investigate and troubleshoot technical and platform issues • Use Moby as your copilot
🎯 Requirements
• 2+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role • A technical mind • An investigative, problem-solving mindset • A real interest in customer outcomes • Exceptional written and verbal communication
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements
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