Implementation Manager, Enterprise PST

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Lead consultative discovery with new Enterprise customers • Own end-to-end delivery of Enterprise implementations from kickoff through go-live and handoff to Customer Success • Configure and validate tracking, pixels, platform integrations, and data source connections • Advise on customer technology stacks and integration best practices • Use API and webhook knowledge to assess technical possibilities and involve Solutions Architecture when needed • Validate attribution and data accuracy before go-live • Onboard customers onto Moby, Triple Whale’s AI agent, including AI-led workflows and automations • Lead training and enablement sessions for executive and practitioner audiences • Document configurations, measurement goals, adoption, and open items for Customer Success handoff • Influence stakeholders and maintain executive sponsor engagement • Apply structured risk management and monitor implementation health across the portfolio • Maintain project tooling, documentation, and account records • Partner with Customer Success, Product, Support, and Solutions to resolve issues • Mentor newer Implementation team members and contribute to standards, templates, and playbooks

🎯 Requirements

• 3–5+ years in implementation, onboarding, solutions consulting, or technical account management at a SaaS company, ideally with complex or enterprise customers • Consultative approach focused on business problems before configuration • Strong project management skills and ability to deliver large multi-stakeholder projects on time without close supervision • Technical fluency with tracking and pixel implementation, integrations, APIs, and webhooks • Working knowledge of the martech and ecommerce stack, including Shopify, Meta, Google Ads, email and SMS platforms • Understanding of attribution across marketing and ecommerce platforms • Ability to communicate technical concepts to engineers and CMOs • Proven ability to influence stakeholders without formal authority • Disciplined risk management • Curiosity about AI and willingness to teach customers AI-led workflows • Knowledge of retail and eCommerce business needs, processes, and best practices • Interest in mentoring and raising the bar for the team • Must be based in the Pacific Time zone • Bonus: Previous experience in SaaS, MarTech, analytics, or eCommerce platforms • Bonus: Background in customer success, account management, or professional services

🏖️ Benefits

• Competitive compensation benchmarks based on function, level, and location • Fully remote work • No travel required • Inclusive work environment • Equal opportunity employer • Mentoring and team development opportunities