Patient Outreach Representative, Bilingual Spanish

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Triplemoon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Triplemoon is a behavioral health company that integrates pediatric mental health services directly into primary care practices and employers’ offerings. They deliver evidence-based, collaborative care — including behavioral interventions, care coordination, psychiatric consultation, prescription management, and family education — supported by a patient-facing app and provider-facing workflows. Triplemoon partners with clinicians and organizations to expand access to pediatric behavioral health, improve outcomes, and create new revenue streams; many services are covered by commercial and Medicaid plans.

📋 Description

• Monitor referral queues and enrollment pipelines to convert new referrals into scheduled visits within target turnaround windows • Contact patients via phone or secure messaging to schedule and confirm appointments • Educate patients on Triplemoon services, articulate support, and answer patient questions • Ensure patients complete necessary legal documents before the first appointment • Support patients’ understanding of insurance coverage of services • Follow up with patients who miss appointments or need rescheduling support • Track outreach efforts and maintain accurate documentation in the electronic health record • Flag referral or scheduling blockers to the Clinic Success team, including incorrect diagnosis coding or missing authorizations • Support caseload balancing across behavioral health care managers by matching patient volume and clinic capacity, considering state licensure, and escalating capacity concerns • Assist patients in setting up and accessing Triplemoon’s virtual tools • Provide troubleshooting support and clear instructions for successful technology use • Work closely with Behavioral Health and Clinic Success teams to maintain accurate calendars, minimize no-shows and appointment gaps, and support positive patient and clinic partner experiences

🎯 Requirements

• 2-3+ years of experience in virtual medical scheduling, patient access, or healthcare administrative coordination • Pediatric or behavioral health setting preferred • Associate or bachelor’s degree from an in-person 2+ year accredited program • Ability to speak Spanish strongly preferred • Ability to work independently, identify needs, and take action without prompting • Experience collaborating with interdisciplinary teams • Record of timeliness and punctuality • Patient-first mindset • Ability to problem-solve and think critically in fast-paced situations • Experience with an EHR/practice management system • Strong organizational skills and comfort managing multiple calendars and shifting priorities simultaneously • Clear, warm communication style for interacting with families, clinic staff, and internal clinical teams • Understanding of, or willingness to learn, billing codes within scope as they relate to scheduling cadence and encounter timing • HIPAA-conscious handling of patient information

🏖️ Benefits

• Quarterly performance-based bonus eligibility • Fully remote environment • Mentorship with other members of the team and field experts • Opportunity to work in a rapidly growing and entrepreneurial environment where your views and ideas can have real impact • Opportunity to directly and positively affect the lives of busy parents trying to do it all