Office Manager – Administrator

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TruBlue Home Service Ally

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51 - 200 employees

TruBlue Home Service Ally is a franchised home services company that provides handyman, home repair, maintenance plans, and senior home modification services. They operate through independently owned locations and employ background-checked, bonded and insured 'Tru-Pro' technicians to perform interior and exterior home maintenance, seasonal work, deck building/repair, commercial property maintenance, and specialized senior services like home safety assessments and aging-in-place modifications. TruBlue targets busy adults, active seniors, aging-in-place seniors, and growing families with ongoing maintenance plans, home watch, and realtor/commercial services. The company markets franchise opportunities and emphasizes community-focused, high-quality service with 10+ years in business and 110+ locations.

📋 Description

• Maintain communication with customers via the office phone system, texting, and emails • Schedule meetings with potential customers for estimators • Schedule approved jobs according to staffing availability • Maintain inventory of literature and marketing materials • Relay communications between clients, staff, and management • Track employee hours worked per job • Track purchases made for each job • Assist the manager with sending invoices when projects are complete • Assist estimators with material location and pricing • Help maintain social media accounts and email communication with prospects • Set efficient schedules for a growing number of crew members • Adjust schedules for last-minute cancellations, call-offs, and illnesses

🎯 Requirements

• Entry level position • Excellent computer skills, including Excel, Word, and CRM platforms • Excellent social media knowledge, including Facebook and Nextdoor • Strong work ethic and pride in work • Customer satisfaction skills and respectful client interaction • Ability to communicate with clients across diverse socioeconomic statuses and age groups • Ability to work with a diverse employee team • Ability to set efficient schedules for growing crew membership • Ability to adjust to interruptions, including cancellations, call-offs, and illnesses • Basic knowledge of business principles, including profitability and efficiency • Driver's license and transportation required • Must be a legal citizen of the US • Fluent English required

🏖️ Benefits

• Regular Work Hours • Flexible Scheduling • 401K • AFLAC (Accident Insurance included, other coverages available) • 6 paid holidays • Paid vacations • TruBlue t-shirts, polos, and other company gear • Strong Office Support after 6-month anniversary