Group Lead, Operations Account Management

🔥 11 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Oversee daily operational performance, battle cards, action plans, and key KPIs across assigned clients • Serve as the primary senior operational point of contact for clients • Translate client needs, issues, and requests into prioritized operational actions and execution plans • Identify operational risks and performance trends and guide corrective actions • Ensure accurate reporting, consolidated performance insights, and clear status updates • Lead operational work for domestic clients across assigned accounts • Review dashboards and performance data to identify trends, risks, and deficiencies • Lead corrective action plans to improve outcomes • Drive operational efficiency and reimbursement optimization through standardization, workflow alignment, issue triage, and cross-functional collaboration • Ensure consistent execution standards across teams and client portfolios • Maintain trusted relationships with client operational stakeholders • Own and escalate significant operational risks with timelines and mitigation plans • Partner with operations, finance, payer relations, technology, and strategic client management teams • Ensure execution aligns with contracts, billing standards, and service-level commitments • Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and regulations • Maintain confidentiality of patient and client information • Attend required meetings and stay current on industry trends and regulatory changes • Oversee customer invoicing accuracy and support monthly invoicing processes • Recruit, screen, and select candidates • Orient new hires and ensure appropriate hiring plans • Administer performance management, feedback, and reviews • Maintain current job descriptions and accurate staff records • Support organizational development and training programs • Mentor, guide, and coach direct reports • Communicate corporate matters and administer internal policies and procedures • Comply with employment laws and regulations

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience • 7+ years of progressive experience in hospital revenue cycle operations, with demonstrated leadership responsibility across billing and collections functions • 5+ years of manager experience • Advanced working knowledge of insurance regulations, reimbursement practices, coding interfaces, and automated billing workflows • Demonstrated ability to lead complex issue resolution, systemic root-cause analysis, and multi-team corrective actions • Strong executive-level communication skills • Excellent analytical, organizational, and prioritization skills • Advanced proficiency in Microsoft Office tools (Excel, Outlook, Word) • Comfort interpreting multi-source reporting • Preferred: Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or related field • Preferred: 5+ years Medicare hospital billing experience and demonstrated expertise with government payers • Preferred: Experience supporting multiple hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner) • Preferred: Advanced revenue cycle analytics experience, including KPI governance, trend analysis, and executive reporting • Preferred: Prior experience in senior operational leadership, client escalations, service recovery, and cross-functional governance • Preferred: Experience overseeing invoicing processes, contract compliance validation, and operational performance frameworks

🏖️ Benefits

• Full-time employment • Equal Employment Opportunity compliance • HIPAA and ERISA compliance • Employee orientation and engagement support • Performance feedback and yearly performance reviews • Organizational development and training programs • Mentorship, guidance, and coaching • No travel required (travel requirement section indicates none)