Account Management Lead

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

💰 $58M Series B - Pearl on 2024-07

SaaS • B2B

Pearl is a front-end web UI/design toolkit or website template provider. The supplied CSS and class names indicate Pearl maintains a comprehensive design system or set of UI components (navigation, FAQ dropdowns, modals, carousels, responsive containers, accessibility focus states, and testimonial blocks) intended to make marketing and product sites look and behave consistently across browsers and viewports. The materials suggest Pearl offers reusable styles and UX patterns for building or theming websites, though the provided snippet alone does not specify whether Pearl is a template marketplace, design system product, agency, or SaaS platform.

📋 Description

• Build and lead Pearl's Enterprise Account Management function from the ground up • Own the commercial relationship for 3–5 strategic dental practice groups with 75–499+ locations • Develop a scalable Account Management function serving mid-market and enterprise customers • Define role clarity, hiring profiles, compensation philosophy, and team structure • Establish account management processes, playbooks, methodologies, templates, QBRs, account planning, expansion strategy, and customer engagement practices • Hire, onboard, develop, manage, and coach 3–5 Account Managers • Create and own team KPIs covering revenue, retention, expansion, forecast accuracy, and pipeline discipline • Own assigned enterprise accounts, expansion ARR, retention targets, account health, product adoption, and growth opportunities • Own team revenue performance and forecasting; support complex closures and escalations • Drive POC conversion, quantify expansion opportunities, manage renewals, and maintain pipeline and 12-month account plans • Identify at-risk relationships and develop retention strategies • Lead QBRs/EBRs and prepare metrics-driven reviews demonstrating ROI and expansion readiness • Build account growth plans with milestones, success metrics, and risk identification • Guide the team through QBR preparation and strategic planning sessions • Manage implementation timelines and success plans; coordinate with Onboarding, Product, and Analytics • Design and implement Account Management strategy, operating model, tooling, CRM improvements, forecasting, pipeline discipline, and customer communication cadence • Partner with Enterprise Sales, Solutions Consulting, and Operations on account strategy, go-to-market approach, and team structure • Establish workflows and escalation protocols with Product, Engineering, Onboarding, and Analytics • Lead forecasting, pipeline reviews, quarterly business planning, and executive reporting • Set standards for CRM discipline and customer file accuracy

🎯 Requirements

• 7+ years in enterprise account management, sales, or revenue growth, including 3+ years building or scaling a SaaS Account Management function — or establishing the playbook for one in a high-growth environment • Proven track record of expanding existing accounts and driving revenue growth at scale, including POC conversions and complex sales-cycle closures, within large, multi-location customer relationships • Demonstrated ability to build and articulate a repeatable account management playbook, backed by strong SaaS metrics/ROI modeling acumen and stakeholder management across C-suite and cross-functional teams • Track record of mentoring and developing sales professionals as a self-directed leader who manages multiple accounts, direct reports, and competing priorities with strong organizational discipline and follow-through • Demonstrated AI curiosity and a builder's mindset — quick to adopt AI/LLM tools and automation to eliminate manual workflows and create scalable systems • Healthcare or SaaS experience preferred • Willingness to travel up to 40% • Experience building Account Management functions or departments at 0→1 or high-growth companies • Multi-location or DSO operations background • Healthcare technology or dental software experience • Consultative selling and HubSpot CRM experience • Startup or high-growth company experience • Remote or geographically dispersed team management experience • Must answer whether employment visa sponsorship will be required

🏖️ Benefits

• Competitive compensation and benefits • Professional development and training opportunities • Flexible, uncapped PTO • Stock options • Remote work environment