Technical Support Technician – Tech Apps

Job not on LinkedIn

🔥 25 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Provide client software, server components, peripheral software, and hardware support for TruBridge EHR products • Install and troubleshoot Apache web-based applications • Assist with network setup, security, and communications • Provide support for Terminal Server and VDI systems • Support image acquisition, storage, conversion, and printing • Provide Active Directory management • Provide AIX server support and assist with data migrations • Support Linux and Windows server environments, networking, file systems, and backups • Assist in troubleshooting escalated tickets and work with development teams toward resolution • Create a collaborative environment with other team members to ensure overall team effectiveness • Identify and communicate potential risks and roadblocks • Meet team commitments and assigned objectives • Utilize support tools and systems on a day-to-day basis • Continue developing technical independence and ownership of assigned work • Provide technical support to customers via phone, email, and other support channels • Answer questions regarding system procedures, application functionality, systems status, and downtime procedures • Recommend maintenance and configuration best practices • Collaborate with network services, software engineering, application development, and other support teams to restore service and identify root causes • Escalate complex inquiries and maintain troubleshooting logs

🎯 Requirements

• Bachelor's Degree in a technical field of study or equivalent work experience • Educational or practical experience with Linux or Windows Servers, Networking, Desktop Support, or related technologies • Ability to be flexible and work analytically in a problem-solving environment • Excellent written and verbal communication skills • Excellent interpersonal skills • Strong organizational, multitasking, and time-management skills • Must be detail-oriented and able to follow issues through to resolution • Must be able to work both independently and as a member of a team • Ability to convey technical concepts and terminology in easy-to-understand language • Demonstrates willingness to learn and accept mentoring • Ability to lift and carry up to approximately 50 pounds • Occasional travel (25% or less) • Preferred: Previous customer service, help desk, call center, retail technology, or customer-facing support experience • Preferred: Familiarity with healthcare technology, EHR systems, medical imaging, or healthcare workflows • Preferred: Understanding of basic networking concepts including TCP/IP, DNS, DHCP, and network troubleshooting • Preferred: Exposure to Windows Server, Linux, Active Directory, virtualization technologies, or remote support tools • Preferred: Demonstrated ability to communicate technical concepts to both technical and non-technical audiences • Preferred: Technical certifications such as CompTIA A+, Network+, Security+, Linux+, or equivalent coursework/certifications

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