Senior Product Manager, Conversational AI

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $136k - $180k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrueML

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

TrueML is a leading company in the fintech sector, known for its innovative solutions that prioritize customer experience in the financial services industry. The company, along with its family of companies like TrueAccord, focuses on developing intelligent, digital-first communication platforms and products that revolutionize the consumer experience in financial health management. TrueML leverages the expertise of a dynamic team of data scientists, financial services experts, and customer experience specialists to create technology that addresses roadblocks to consumers' financial well-being, ensuring inclusivity and accessibility in financial systems. Founded in 2013 by Ohad Samet, TrueML continues to disrupt traditional financial services by making them more consumer-friendly and effective.

📋 Description

• Define and own the conversational AI roadmap across voice and chat • Balance consumer impact, client demand, operational readiness, and platform build-vs-adopt decisions • Establish AI agent behavior standards for authentication, intent recognition, hardship handling, and human handoffs • Ensure a unified consumer experience across voice, chat, SMS, and email • Manage vendor relationships • Specify requirements for telephony and CRM/servicing system integrations • Drive operational metrics including latency, containment, and cost per resolution • Partner with Legal and Compliance on FDCPA, Reg F, and TCPA compliance • Prepare Operations, Client Success, and Compliance teams for launches with training, runbooks, escalation paths, and key metrics

🎯 Requirements

• 5+ years of 0-1 Product Management experience • Track record of shipping products that moved business metrics • Fintech, collections, lending, or other regulated financial services experience is a strong plus • Shipped LLM-based capabilities in production • Ability to reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes • Hands-on experience with voice agents, chat agents, IVR, or contact center technology • Strong analytical skills and ability to independently answer questions about conversation or outcome data • Experience with B2B2C products • Ability to balance client configuration with consumer experience • Ability to operate effectively in ambiguous, roll-up-your-sleeves environments • Reliable internet connection and professional work environment • Ability to protect confidential company, employee, customer, and business information while working outside a company office

🏖️ Benefits

• Flexible vacation • Medical/dental/vision insurance • Traditional/Roth retirement savings options • Company-paid disability and life insurance • Flexible Spending Account & Limited FSA • Family-friendly parental leave • Volunteer and voting time off • On-demand wellness platform access for you and 5 friends and family • PerkSpot discount program for 900+ merchants nationwide • Remote-first work environment • Reasonable accommodations for individuals with disabilities