Agentic AI Architect – Google Gemini Enterprise CX

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $165k - $195k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 AI Engineer

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Lead Agentic Strategy: Design and implement voice and digital AI Self-Service solutions for large contact centers using Gemini Enterprise CX and Agent Development Kit (ADK). • Architect Autonomous Workflows: Design multi-agent orchestrations that leverage Reasoning and Acting (ReAct) frameworks to meet complex client needs. • Technical Leadership: Serve as the lead architect for Google GECX, Gemini Enterprise and Agent Development Kit (ADK) projects, CI/CD, driving technical design and solution requirements. Translate high-level architecture into technical implementation designs. • Integration & Tool Use: Develop seamless integrations between AI agents and backend systems using REST/SOAP APIs, ensuring agents can perform real-time data retrieval and execution. Build and implement using: Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow and IAM. • Advanced Conversation Design: Collaborate with teams to move from rigid decision trees to fluid, LLM-driven conversation specifications. • Testing & Optimization: Lead unit, system, and functional testing of agentic code, focusing on prompt engineering and hallucination mitigation.

🎯 Requirements

• Core Architecture: 8+ years of overall architect experience. • Google AI Expertise: 4+ years with Dialogflow CX and 2+ years of hands-on experience with Google Cloud CCAI/CES including Agent Assist and Conversational Insights. • Generative AI Proficiency: Deep knowledge of Gemini AI (Pro/Flash and 3rd party models), and grounding techniques for Enterprise CX. • Integration Expertise: Experience with REST/SOAP APIs, Apigee, and complex backend data integrations. • Implementation Track Record: Experience managing large, multi-site contact center implementations. • Documentation: Proven ability to write Solution/Technical Document Designs (SDD/TDD) for IVA and Agentic applications. • Technical Stack: • Languages: Proficient in Python (preferred for AI/LLM), Java, JavaScript, and Node.js. • Data: Strong experience with SQL, PostgreSQL, and MongoDB. • Speech Tech: Experience with Google Speech-to-Text and Text-to-Speech services. • Education: 4-year bachelor’s degree. • Certification: Google Professional Cloud Architect or Machine Learning Engineer certification is a major plus; badge completion is required.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.