Conversational AI Engineer

🕒 July 23

🤠 Texas – Remote

🤠 Texas – Remote

💵 $135k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ LLM Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Design, deploy, and optimize next-generation customer-facing agentic workflows • Build and configure modular, hierarchical multi-agent networks using CX Agent Studio and programmatic Code Agents • Write specialized backend logic, data transformation scripts, and custom Python or TypeScript tool callbacks • Run code-first developer workflows using uv environments and the cxas CLI for structural and semantic validation • Author and maintain structured XML-like agent instructions with custom tool and sub-agent routing syntax • Integrate Code Agents with databases, product catalogs, CRMs, and CCaaS networks such as Genesys and Avaya via MCP or secure OpenAPI webhooks • Automate golden-scenario tests and simulation evaluations for multi-turn agent trajectories • Prevent hallucinations and conversational regressions before production synchronization • Collaborate on a unified platform connecting Google Search and Maps discovery with chat, voice, and retail or commerce operations

🎯 Requirements

• Bachelor’s degree in computer science, engineering field, or equivalent practical experience • 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows • Strong proficiency in Python or TypeScript/Node.js • Hands-on experience handling complex JSON payloads, RESTful APIs, and cloud-hosted webhooks • Experience with Git-based developer workflows and command-line interfaces (CLIs) for software versioning and deployment • Hands-on experience building with Google’s GECX Code Agent tooling, such as cxas-scrapi workspace/SDK and Python-based agent foundries • Good technical understanding of Dialogflow CX, CX Agent Studio, or similar advanced, stateful conversational frameworks • Experience deploying streaming, low-latency audio-to-audio voice agents • Experience integrating with telephony (SIP/RTP) or CCaaS partner environments • Solid grasp of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors • Experience with BigQuery or Google Cloud Logging to extract conversation traces, search text transcripts, and build performance metrics

🏖️ Benefits

• Annual incentive program • Medical, dental, and vision coverage • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off