Solution Architect – Presales

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Engage in new and existing customer pursuits as a highly technical and consultative sales support resource • Deliver presentations and demonstrations in person and remotely • Collaborate with Account Executives and Client Success Managers to define solutions, pursuit strategies, and win odds • Understand prospect pain points, motivations, competitive landscapes, and decision criteria • Establish competitive positioning and influence sales strategy • Prepare presentation and demonstration agendas, stories, tailored demos, and vision clips • Position proofs of concept, establish success criteria, coordinate POC contracting, and support successful outcomes • Create technical solution documentation, solution scopes, sales quotes, and Statements of Work • Maintain expertise in CX technologies, TTEC Digital offerings, partner solutions, and competing technologies • Conduct webinars and present at industry conferences, user groups, blogs, and other public advocacy activities • Review and approve sales quotes using Experlogix • Author Statements of Work using Contracts Express • Support project transitions and provide solution design and architecture escalation support • Participate in customer sales calls, design meetings, technical discussions, technical research, RFP support, and continuing education

🎯 Requirements

• Bachelor’s degree in an IT-related discipline preferred; relevant experience in an IT environment considered • Minimum of 9 years of experience in the IT field • Experience with Genesys and/or other contact center platforms, Unified Communications, Dynamics or other CRM technologies • Current or past technical certifications in related technologies preferred, such as Genesys Cloud, Cisco, Avaya, Genesys, Aspect, Cisco, Juniper, Windows Server, or Linux • Pre-sales consulting experience in Contact Center, Unified Communications, CRM, or related CXE solution areas preferred • Demonstrated knowledge of TTEC Digital and strategic partner solutions • Strong presentation, communication, collaboration, relationship-building, negotiation, and interpersonal skills • Ability to translate technical concepts into business outcomes • Ability to learn new technologies quickly and independently • Excellent time management and workload prioritization skills • Broad knowledge of telecommunications, computer systems, software, networks, protocols, and APIs • Ability to work independently and as part of a team

🏖️ Benefits

• Annual incentive program • Medical, dental, and vision benefits • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off