Program Manager

🕒 September 18

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 5%

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Tucuvi

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Tucuvi is a healthcare technology company that specializes in AI-powered solutions to improve patient care. Their flagship product, LOLA®, is a clinically validated voice AI agent designed to enhance the operational efficiency of healthcare teams while ensuring quality monitoring for patients. Tucuvi collaborates with top-tier healthcare organizations to deploy its AI Clinical Voice platform for various applications, including outpatient symptom monitoring and follow-up care, thereby improving patient engagement and the quality of care delivered.

📋 Description

• Own the full lifecycle of US health system relationships from first site implementation through multi-site expansion and new use case discovery • Drive account growth, including identifying new sites, use cases, and pathways • Build business cases using customer outcomes data and partner with Sales to close expansions • Lead site implementations, including kick-off meetings, workflow mapping, platform configuration, go-live, and first-line support • Run multiple concurrent deployments • Own KPI reporting cadence and define and measure account metrics • Analyze reach rate, engagement, confirmation rate, escalation volume, staff time freed, and clinical outcomes • Build narratives and recommendations for VP-level health system leadership • Translate customer clinical workflows, call flows, cadence, handoff logic, and edge cases for Clinical and Product teams • Build and maintain director- and VP-level champion relationships • Build trust with clinical staff and respond to operational needs • Own the feedback loop to Product and Engineering, distinguishing bugs, feature gaps, and scope creep • Manage concurrent workstreams while maintaining quality • Create scalable processes and playbooks • Contribute field insights to product priorities, expansion strategies, and future sales opportunities

🎯 Requirements

• 8–12 years of relevant experience • Track record of owning complex, multi-stakeholder programs end to end • Experience driving expansion or growth beyond the original scope • Previous experience in strategic account management or client partnership at a healthcare technology or services company, health system program management, implementation, expansion planning, change management, process design, clinical workflow redesign, care transformation, or hospital/health system process improvement • Growth instinct and ability to identify adjacent opportunities, build the case, and act on them • Strong, demonstrable project management skills • Ability to manage multiple parallel workstreams • Ability to lead with scoping and map processes and gaps • Comfort building a financial narrative and translating operational metrics into a business case • Self-service-first approach to problem solving • US-based • Willingness to travel up to 25–30% for go-lives, strategic reviews, and onsite work • Ability to work closely with a Spain-based team

🏖️ Benefits

• Variable compensation • Equity • Remote work • Flexible working hours • Team buildings (at least two per year) • Flexible PTO • Birthday off • Budget for training and personal development • Laptop (Mac) • Equipment needed for the role • Stipend for health care coverage • Career progression and development opportunities

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