Carrier Deal Desk Manager

🕒 September 29

💵 $96.6k - $142k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

Where this job comes from

Posted on Twilio's careers page ↗Twilio's careers page, not through a job board

First seen by Remote Rocketship September 29

Still open on Twilio's site. Checked 11 minutes ago.

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Logo of Twilio

Twilio

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Lead financial diligence for complex and high-value carrier agreements and wholesale transactions across AMER • Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and financial exposure • Build and review deal models and scenarios under changing volume, traffic mix, rates, and assumptions • Recommend deal structures and negotiation guardrails • Partner with Carrier Relations, Routing Operations, and other stakeholders on financial deal decisions • Document trade-offs and move deals through approval processes • Escalate material exceptions to executive committees with recommendations • Establish and maintain financial guardrails, approval standards, and deal analysis practices • Translate requirements into CRM, CLM, and enterprise workflow controls • Track commitments and deal assumptions after signature and identify emerging exposure • Use actual performance to improve future deal decisions and guardrails • Identify recurring deal themes, risks, and opportunities and improve policy, process, and commercial strategy • Coach senior analysts on modeling, financial judgment, and executive recommendations • Partner with the Finance Director to develop the Carrier Deal Desk

🎯 Requirements

• 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements • Strong financial modeling skills • Ability to independently evaluate supplier economics, test assumptions, assess risk, and recommend actions • Experience leading financial strategy for high-stakes vendor negotiations • Experience structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks • Ability to influence senior stakeholders and communicate financial trade-offs clearly • Experience establishing analytical standards, financial guardrails, or approval processes • Experience coaching other analysts as a senior individual contributor • Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems • Oracle experience is a plus • Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations is strongly preferred • Spanish or Portuguese language skills are a plus

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Volunteering and donation support • Remote-first work arrangements

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