Sales Support Specialist

🔥 0 minutes ago

🏄 California, Colorado, +9 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $65k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Create and submit requests and follow up through resolution with Billing, Deal Strategy, Legal, and Security • Work with internal stakeholders across Deal Desk, Contracts, Legal, Pre-Sales, and Security to ensure smooth sales processes and accurate paperwork • Prepare pricing and deal structures using internal pricing tools • Create, amend, and execute order forms and engage client stakeholders to ensure proposals and bills of materials are correct • Create customer-facing quotes and documents through CPQ workflows • Prepare for sales meetings and conduct background account research for selected accounts, less than 10% of time • Create and maintain team-level trackers for cross-functional challenges and requests • Work with Regional Leader and frontline leadership to follow up on and resolve challenges

🎯 Requirements

• 2+ years of sales operations, Deal Desk, or customer success/account management experience • Proficiency with Google Sheets and Excel • Experience working within Salesforce CRM • Results-driven, detail-oriented, and dedicated individual • Collaborative approach, a “can do” attitude, and relentless in pursuing goals and solving problems • Basic understanding of how different functions within an enterprise organization operate • Ability to advocate for customers internally with cross-functional stakeholders • Extreme attention to detail on written and verbal communications • Extremely organized with above-average proficiency and operational excellence in spreadsheets, doc, and presentation creation • Ability to prioritize and multi-task • Knowledge in CPaaS and telecom is a plus • Bachelor's Degree or equivalent years of experience required • Experience working with Tableau or Looker

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Support for volunteering and donation efforts