RN, Patient Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $91.4k - $137.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Merck KGaA, Darmstadt, Germany

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

Merck KGaA, Darmstadt, Germany is a global science and technology company active in life sciences, healthcare and electronics. In the United States and Canada it operates under the business names MilliporeSigma (life science), EMD Serono (healthcare) and EMD Electronics (electronics) and is distinct from Merck & Co. The company emphasizes research and development, digital transformation (IT/OT convergence, data & analytics), sustainability, and talent development to advance human progress.

📋 Description

• Provide individualized clinical education, product training, and ongoing support to patients and caregivers throughout the treatment journey • Serve as a trusted clinical resource using professional nursing judgment to understand patient needs and identify treatment barriers • Facilitate product and disease-state education and adherence support across multiple therapeutic areas • Own and support clinical cases, calls, and emails • Use data and AI-enabled tools with clinical expertise to deliver proactive, relevant, and individualized patient engagement • Identify treatment initiation, adherence, persistence, or confidence barriers and tailor interventions • Adapt teaching methods based on patient learning needs, health literacy, confidence, and understanding • Identify and escalate adverse events, product complaints, safety concerns, and other reportable information • Accurately document patient interactions, assessments, education, outcomes, escalations, and follow-up actions in the CRM • Follow standard operating procedures, work instructions, required training, and certifications • Adhere to HIPAA guidelines and regulations • Respond to patient questions within scope of practice and refer out-of-scope concerns to prescribers • Collaborate with healthcare providers, Hub colleagues, and cross-functional partners • Communicate relevant information, trends, and insights to stakeholders • Contribute nursing expertise to improve patient-support materials, workflows, and service delivery • Share learnings, trends, and patient insights to drive strategy and continuous improvement

🎯 Requirements

• Active Registered Nurse license in good standing • 5+ years of experience as a Registered Nurse • External applicants must be eligible to work in the US • Experience supporting patient support programs, reimbursement support services, or healthcare contact center operations (preferred) • Knowledge of adverse event reporting, patient safety processes, and applicable healthcare regulations (preferred) • Training or experience in motivational interviewing, health coaching, and patient education (preferred) • Familiarity with AI-enabled tools, data-driven patient engagement, or technology-enabled healthcare (preferred) • Fluency in Spanish (preferred) • Excellent communication, organizational, and interpersonal skills (preferred) • Ability to collaborate across functions and share information openly to foster trust, encourage constructive debate, and ensure shared commitment to outcomes (preferred) • Demonstrated willingness to take risks and stand up for what is right while prioritizing customers and patients (preferred) • Commitment to setting and reaching ambitious goals and taking initiative to drive results (preferred) • Ability to streamline processes, create impact, and adapt quickly to changes (preferred) • Ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives (preferred)

🏖️ Benefits

• Health insurance • Paid time off (PTO) • Retirement contributions • Other perquisites • Position may be eligible for sales or performance-based bonuses