Patient Intake Services Specialist

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🔥 11 minutes ago

❄️ Minnesota, Wisconsin – Remote

❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Twin Cities Orthopedics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

⚽ Sports

Healthcare • Wellness • Sports

Twin Cities Orthopedics is a regional orthopedic healthcare provider offering comprehensive musculoskeletal care across clinics, urgent care, surgical centers, rehabilitation, prosthetics & orthotics, imaging, infusion therapy, regenerative medicine, sports performance, and research/bioengineering services. The organization includes a large team of physicians, therapists, prosthetists, and support staff, provides patient scheduling and urgent-care services, and runs research and education programs to advance orthopedic innovation.

📋 Description

• Register and schedule new and existing patients in a call center environment • Accurately and efficiently schedule patients using the current practice management system • Answer a high volume of inbound calls in a timely, pleasant, and professional manner • Communicate appointment information, directions, check-in times, referral information, and copayments • Verify and document insurance information according to current business practices • Maintain and update appointment reports, new patient reports, and assigned scheduling modules • Maintain working knowledge of healthcare plan requirements and health plan networks • Perform other duties as assigned

🎯 Requirements

• High School diploma/GED or equivalent • Customer service experience • Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred • Previous experience in a call-center environment preferred • Must live in MN or WI • Ability to comply with company policies, procedures, practices, and business ethics guidelines • Ability to comply with all applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws • Prompt and reliable attendance • Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines • Ability to prioritize workload effectively • Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions • Ability to apply principles of logical thinking to define problems, establish facts, and draw valid conclusions • Ability to sit for extended periods, up to 8 or more hours per day • Frequent use of hands and fingers for typing, writing, and handling documents • Ability to lift and carry office supplies or files weighing up to 20 pounds • Visual acuity to read electronic and paper documents • Auditory ability to participate clearly in phone or video calls • Manual dexterity to operate standard office equipment

🏖️ Benefits

• $1,500.00 sign-on bonus, payable on first paycheck with a 12-month commitment • Comprehensive benefits package • Medical plan with Maternity Bundle for employees working 30+ hours per week • Dental plan for employees working 30+ hours per week • Vision plan for employees working 30+ hours per week • Tuition Reimbursement for employees working 30+ hours per week • 401(k) Profit Sharing for all employees • Employee Assistance Program for all employees • Lifetime Fitness Subsidy for all employees • Car Rental discounts • Home, Auto, & Pet insurance savings programs • Equal opportunity and accessible workplace • Reasonable accommodation may be provided for individuals with disabilities

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