Manager, Client Onboarding – Operations

Job not on LinkedIn

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $145k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Establish and maintain relationships with key stakeholders, executives, and C-suite contacts across large enterprise clients • Develop understanding of Twin Health programs, onboarding processes, program management, growth marketing, and clinical operations • Own end-to-end onboarding and deployment of Twin programs across clients including self-insured employers, health plans, and health systems • Lead discovery sessions and design tailored solutions for client populations • Program manage and support the Client Growth team after launch • Provide recommendations to increase member engagement, improve program results, and optimize client satisfaction • Set up, configure, and test client instances • Coordinate internal resources and third-party vendors for project execution • Train clients on Twin programs to drive awareness and enrollment • Analyze client data before and after launch and provide actionable insights • Manage multiple complex projects, project plans, cross-functional teams, launch readiness, risks, and escalations • Manage client stakeholders, lead meetings, set expectations, build alignment, and maintain project status reporting • Operationalize data access and eligibility file management with client technical leads or third parties • Prepare client events, presentations, reports, onboarding templates, playbooks, and SOPs • Mobilize internal teams to resolve client issues and escalations • Share client and market feedback with Clinical Delivery, Product, Marketing, Engineering, Billing Operations, and Executive teams • Develop pre-launch member promotional strategies and toolkits • Serve as the internal onboarding lifecycle SME and drive process improvements and successful launches

🎯 Requirements

• 5 - 10 years of onboarding, program management and client facing experience • 5 - 10 years of digital health client onboarding and project management experience (manager level or above) • Experience with health benefits, health and wellness, health plans or systems • Ability to communicate and work across client organizations, engaging on tactical and strategic issues with senior executives and execution teams • Exceptionally strong project management skills, organizational skills, high attention to detail, and ability to balance thoughtful planning with timely execution • Ability to manage conflicting priorities and thrive in a fast-paced environment under time constraints • Proficiency with Google applications and PM tools such as InspirePlanner, Monday.com, and MS Project • Experience working with technical/data teams on data exchange, file specifications, file encryption and transmission, and testing

🏖️ Benefits

• A competitive compensation package in line with leading technology companies • A remote and accomplished global team • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Annual bonus based on personal and organizational metrics • High level of flexibility