Senior Manager, Client Growth – Success

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $130k - $145k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Own the ongoing success of a portfolio of approximately 5–10 strategic employer clients • Serve as the primary strategic advisor to employer clients and key stakeholders • Drive client engagement, satisfaction, program performance, retention, and growth • Coordinate implementation, marketing, reporting, program optimization, and issue resolution with internal teams and health plan partners • Build and maintain strategic relationships with benefits leaders, consultants, and health plan partners • Develop expertise in Twin Health programs, clinical operations, implementation processes, member marketing, and health plan delivery • Use program, engagement, and outcomes data to make consultative recommendations • Prepare and deliver client reporting, performance discussions, and business reviews • Monitor client health and mitigate risks to satisfaction, engagement, performance, and retention • Develop strategies to maximize program awareness, adoption, and member engagement • Support client events, webinars, open enrollment activities, and benefit fairs • Own the client renewal lifecycle and deliver portfolio retention and expansion targets • Identify opportunities for additional eligible populations, programs, and solutions • Lead client escalations and coordinate resolution with cross-functional teams • Represent employer feedback internally and identify improvements for the health plan channel and client experience • Report to the AVP of Client Success – Health Plans

🎯 Requirements

• 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role • Experience managing employer clients or employer relationships delivered through a health plan, benefits consultant, or other channel partnership strongly preferred • Strong understanding of employer benefits and/or health plan environments • Ability to navigate complex, multi-stakeholder environments and drive client engagement, retention, and growth • Exceptional communication, presentation, and storytelling skills • Strong analytical and problem-solving abilities • Highly organized, resourceful, independent, and detail-oriented • Ability to influence cross-functional teams without direct authority • Willingness and ability to travel as needed, estimated up to 25% • Experience with CRM systems such as Salesforce and familiarity with client reporting or business review tools preferred • Must be authorized to work for any employer in the United States • Twin Health is unable to sponsor or take over sponsorship of an employment visa

🏖️ Benefits

• Bonus eligible • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for the employee • 80% coverage for family healthcare, dental, and vision • Health Savings Account and Flexible Spending Account options • 401(k) retirement savings plan • Remote work • High level of flexibility • Competitive compensation package