Business Systems Analyst – CRM, Salesforce Commerce Cloud

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TWO95 International, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

☁️ SaaS

🔒 Cybersecurity

🤖 Artificial Intelligence

SaaS • Cybersecurity • Artificial Intelligence

TWO95 International, Inc. is a global leader in providing comprehensive IT solutions, specializing in generative AI, digital transformation, edge computing, and cybersecurity. With over 15 years of industry expertise, the company delivers tailored, flexible solutions to meet the unique needs of its clients across the globe. TWO95 International operates with a team of highly skilled analysts, architects, and software engineers who are dedicated to innovation and excellence. Headquartered in the US with offices in India, the company offers managed services that seamlessly integrate and support digital transformation efforts 24/7, acting as an extension of clients' IT teams. They also have a proven track record of supporting Fortune 500 companies, enhancing their operational efficiency and security posture through cutting-edge technology solutions. Their services include managed services, enterprise digital transformation, cybersecurity, and compliance with global best practices.

📋 Description

• Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred) • Experience with experience platforms **(e.g., Salesforce Commerce Cloud)** • Experience with IT ticketing system for stakeholder management of system issues and requests • Experience designing and supporting digital portals (customer, partner, or employee-facing) • Familiarity with analytics • Knowledgeable and experienced working in a regulated environment • Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa) • Ability to translate, comprehend, and action both business and technical need. • Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus) • Experience with integration of ecommerce, portal, and CRM systems

🎯 Requirements

• At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment • Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred) • Experience with experience platforms (e.g., Salesforce Commerce Cloud) • Experience with IT ticketing system for stakeholder management of system issues and requests • Experience designing and supporting digital portals (customer, partner, or employee-facing) • Familiarity with analytics • Knowledgeable and experienced working in a regulated environment • Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa) • Ability to translate, comprehend, and action both business and technical need. • Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus) • Experience with integration of ecommerce, portal, and CRM systems