Operations Analytics Manager

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Two Chairs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $23M Series B on 2019-08

Consulting • Healthcare • Healthcare Insurance

Two Chairs is a company that offers psychotherapy services with a focus on matching clients with the right therapist to build a strong therapeutic alliance. Currently serving California, Florida, and Washington, Two Chairs provides individual therapy through a combination of virtual and in-person sessions. The company emphasizes the importance of the client-therapist relationship and offers a structured matching process with licensed experts to understand each client's unique needs and preferences. With a diverse team of therapists representing over 90 areas of clinical expertise, Two Chairs is committed to providing personalized mental health care.

📋 Description

• Building initial Psychiatry S&D model, integrating it into our core data infrastructure, and maintaining it as we launch across new markets • Establish capacity metrics that directly guide hiring velocity, resource allocation, and cross-licensing strategies • Build, maintain, and refine end-to-end S&D forecasting models across current and upcoming launches (e.g., state, payer, channel launches) • Incorporate complex business variables into supply and demand models (e.g., variable session frequencies, clinician ramp times, and cross-licensing constraints) • Evaluate unit economics and recommend operational levers to ensure business strategy aligns directly with revenue, margin, and clinician utilization targets • Partner closely with Data Science and Data Engineering to co-create models and transition standalone new models into our core data infrastructure • Define, govern, and track standardized operational metrics, including capacity, clinician utilization rates, hiring targets, and client time-to-care metrics • Perform regular 'forecast vs. actuals' audits as new demand data becomes available, refining key assumptions (e.g., hiring velocity, client demand, clinician ramp-up schedules) • Partner cross-functionally with Growth, Finance, Clinical Recruiting, and Clinical Operations to communicate strategic insights and align cross-functional priorities • Support executive decision-making on key operational trade-offs, such as determining clinician hiring volumes versus expanding cross-licensing for existing clinicians • Identify operational bottlenecks across the end-to-end recruitment and patient lifecycle, driving scalable process improvements to enhance efficiency and service quality

🎯 Requirements

• 5+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role • Excel at analyzing complex data sets and building sophisticated forecasting models, including proficiency in analytics/BI tools (e.g., SQL, Looker). Experience collaborating with Data Science teams to co-create models is a plus. • Bring a big-picture perspective and understand how operational levers (unit economics, capacity tradeoffs, session frequency) directly drive financial health and business outcomes • Work effectively with diverse teams across Finance, Growth, Recruiting, and Clinical leadership, translating quantitative insights into actionable strategies • Are comfortable navigating unstructured problems—building solutions from 0 to 1 and iteratively refining models until they are fully production-ready

🏖️ Benefits

• Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • 401(k) Retirement savings options • One-time $200 Work from Home reimbursement • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Paid parental leave