Contact Center Relationship Banker

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Respond to incoming inquiries and proactively make outreach calls to existing and potential customers • Build customer relationships, establish trust, and make appropriate product recommendations • Educate customers and prospects on the advantages and disadvantages of product options • Discuss installment loans, credit products, checking and savings products, certificates of deposit, credit cards, and related products • Develop customer profiles for specialized products such as trust and investments • Send customer profiles to appropriate product line support for follow-up sales calls • Provide customer service regarding application status and accounts • Resolve customer problems and processing errors • Interface with internal support staff • Ensure referrals are responded to in a timely manner

🎯 Requirements

• High school diploma or equivalent • Three or more years of sales experience • Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z • Ongoing compliance with all legal or regulatory registration requirements • Maintaining a satisfactory criminal and credit record • Phone sales experience • Advanced knowledge of bank retail products and services, rates, terms, fees and regulations, as well as the company’s product philosophy and policy • Demonstrated effective use of consultative sales approach and referral skills • Solid PC and keyboard skills • Strong knowledge and accuracy of systems, lending policies and Inbound and Outbound procedures and operations • Proven commitment to high quality customer service • Effective time management skills • Strong verbal communication skills including both telephone and interpersonal skills • Strong critical thinking and problem-solving skills • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension