Underwriting Customer Service Representative

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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United Automobile Insurance Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🚘 Automotive

💼 Consulting

🛡️ Insurance

💰 Venture Round on 2018-04

Automotive • Consulting • Insurance

United Automobile Insurance Company (UAIC) is a family-owned automobile insurance provider founded in 1989 and headquartered in Miami Gardens, Florida. The company offers a variety of insurance products tailored for both independent agents and customers, including standard and commercial auto insurance. UAIC has grown significantly since its inception, operating in multiple states across the U. S. and focusing on delivering quality service, disciplined underwriting, and strategic claims handling. With an emphasis on technology and innovation, UAIC aims to be a leader in the automobile insurance industry, providing affordable and reliable coverage options.

📋 Description

• Manage 75–100 inbound calls per day from policyholders, agents, and team members • Assist customers and agent partners with underwriting processes, policies, and procedures • Provide underwriting assistance and guidance to agent partners • Review agent submissions and make underwriting decisions based on received documents • Address customer and agent inquiries, concerns, and requests • Troubleshoot web issues with agents before escalating to the team lead • Educate customers and agent partners on policy details, coverage options, and premium calculations • Verify and update customer and agent information in the underwriting system • Communicate policy and procedure changes • Maintain accurate records of interactions and transactions • Ensure compliance with underwriting guidelines and document deviations or exceptions • Review and work on underwriting suspense workflow as phone volume allows • Collaborate with agent partners and departments including claims and policy processing • Participate in training and stay current on industry trends and underwriting policies • Conduct quality checks on interactions for compliance with company standards • Identify process improvements and provide feedback to enhance customer service delivery

🎯 Requirements

• Must be based out of Texas (TX) • Minimum 2-year customer service experience in a call center environment; insurance industry experience preferred • High school diploma or equivalent; some college coursework preferred • Fluency in Spanish is a must • Strong verbal and written communication skills • Excellent problem-solving abilities and attention to detail • Familiarity with forms, procedures, regulations, coverage, and business processes for assigned programs • Proficient in Word, Excel, Windows-based applications, and internet usage • Ability to exercise good judgment and state opinions assertively • Ability to work effectively in a highly intense environment and handle multiple tasks and demands simultaneously • Ability to handle a high volume of calls while maintaining professionalism • Customer-focused and empathetic • Strong interpersonal and teamwork skills • Florida 4-40/2-20 Property and Casualty General Lines License is a plus • Must be eligible to work in the United States; UAIC participates in E-Verify

🏖️ Benefits

• 401(k) Retirement Savings Plan with employer match • Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance • Paid Time Off, Holidays, and Leave programs • Flexible spending accounts • Basic Life Insurance and Voluntary Life/ADD • Voluntary Short Term and Long-Term Disability • Fully remote work arrangement • Training sessions and advancement level opportunities

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