Specialty Pharmacy Liaison

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

Where this job comes from

Posted on UBC's careers page, not through a job board

First seen by Remote Rocketship 6 minutes ago

Logo of UBC

UBC

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Serve as the primary resource managing the coordination of specialty pharmacies within HUB operations • Conduct teleconferences with each specialty pharmacy • Provide ongoing communication with specialty pharmacy partners to manage each patient case • Identify complex cases and triage them appropriately for further support • Review exceptions and restatement of specialty pharmacy partner records • Provide support for questions related to the sales portal • Serve as a point of escalation for prior authorization denials and/or appeals • Assist with the specialty pharmacy partner scorecard as needed • Coordinate product, pump, and supply delivery dates to coincide with the patient's first day of titration or healthcare provider/patient need • Obtain follow-up information on behalf of the specialty pharmacy partner • Notify the client immediately if a specialty pharmacy is unresponsive or refuses to support delivery • Review, analyze, identify, and resolve problematic issues and escalations • Reconcile specialty pharmacy dispensing/shipping information and support activities facilitating patient access • Build and develop specialty pharmacy, HUB, and applicable sales force relationships • Detect and investigate potential gaps in care using specialty pharmacy processes, dispensing patterns, and reimbursement knowledge

🎯 Requirements

• Associate or Bachelor’s Degree and 2-4years of experience or 6-8 years relevant working experience • 2 years experience in a customer service setting, preferably in a call center environment • Previous experience in the PBM and/or healthcare industry preferred • Proficient in Microsoft Office applications, specifically Excel • Ability to handle a fast paced environment

🏖️ Benefits

• 401K with company match* • Tuition reimbursement • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short-term disability • Long term disability • Life insurance • Discount programs

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