Supervisor – Program Management

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $43.9k - $65.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Manage day-to-day activities of program operations within the contracted budget • Enforce program guidelines and project-specific procedures • Supervise operational staff and coordinate team activities • Assist in developing program metrics and identifying efficiencies • Monitor program metrics for adherence to service-level agreements • Resolve complex, escalated, and unresolved cases • Participate in interviewing and evaluating employees • Train employees and create or update training materials and procedures • Translate decisions and discussions into documented workflow processes • Develop employees and track compliance with quality, service, and program standards • Conduct at least monthly team meetings with agendas and minutes • Assist with presenting program information to internal and external customers • Coordinate team goals and expectations with managers • Develop policies, procedures, and business work plans with the Program Manager • Recognize, recommend, and implement operational improvements • Perform other duties as assigned

🎯 Requirements

• Associate or Bachelor’s degree in relevant discipline or equivalent work experience • Five (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy or patient support/access (HUB) services preferred • Three (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization and/or appeals required • Customer service experience required • Call center experience preferred • Strong computer skills with specific aptitude in Microsoft Office • Excellent verbal and written communication and presentation skills • Strong analytical and problem-solving skills • Ability to lead and develop a successful team required • Ability to work a flexible schedule • Ability to travel as needed • Ability to actively participate in in-person and virtual meetings/events (internal and external) • Supervisory responsibility for 1–20 direct reports

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • 20 Days PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs